MS Office Suite IT Services Analyst (Jobs in Morrisville, NC)   Requirement id 141344 Job title Analyst Job location in Morrisville, NC Skills required Desktop Management, Desktop Admin, Oral And Written Communication, MS Office Suite IT Services Open Date 02-Jun-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Desktop Management, Desktop Admin, Oral And Written Communication, MS Office Suite IT Services Onsite start date :06/19/2023 End date :05/10/2024 submission deadline : 06/08/2023 client info : NCDOT Description : ------------------------------------------- All work must be completed ONSITE. Under the direct supervision of the North Carolina Turnpike Authority (NCTA) IT systems manager, the Desktop Administrator is required to provide first-level support for North Carolina Quick Pass (NCQP) Customer Service Center (CSC) issues related to computers and telephones, including problem determination, escalation, tracking, and resolution. Assists local and remote users with resolving computer hardware, computer software applications, and network/voice communication/connectivity issues for a 12 x 6 production environment. Provide timely reporting of IT Operations work orders and inventory status. Perform network administration maintenance tasks in accordance with established procedures. Essential Job Duties 1. Desktop administrator ensures that incidents and requests are handled according to agreed procedures and ensure that documentation of the supported components is available and in an appropriate form for those providing support. 2. Ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services ensuring that such problems are fully documented within the relevant system(s). Coordinate the implementation of agreed remedies and preventative measures and analyze patterns and trends. 3. Desktop administrator provides oral, written, or hands-on support to all hardware, software, and telephone users. 4. Utilize working knowledge of MS Office suite, desktop operating systems, IT service management applications, problem management systems, and end-user network administration (password resets, permissions, restarting services). 5. Responsible for a user, account, and service provisioning. 6. Responsible for installing/deploying software on endpoints. 7. Responsible for assigning and escalating new incoming support requests. 8. Record, track, escalate, update calls, and close tickets thru problem management software. 9. Desktop administrator resolves problems using electronic tools, manuals, and technical support documentation. 10. Monitor various NCTA systems and escalate issues per SOPs. 11. Audit automated monitoring for accuracy of the systems per SOPs. 12. Quote, submit purchase requests, and receive shipments for IT-related items, as needed. 13. Provide 12 x 6 on-call support for any systems with assigned responsibility and participate in project activities, as assigned by management. 14. Effectively communicate technical information to non-technical audiences. 15. Some occasional traveling may be required, for example to remote CSC locations within 150 miles vicinity of Raleigh, NC. Work Environment • Typical work schedule is daytime hours Monday-Friday, with some night and weekend hours as required to support installations. Travel to statewide tolling and roadside facilities as required on-site in the State of North Carolina.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141344 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    Desktop Management job openings in other states Jobs List LAN Support Technician - Level 1 - 59209 Create date: 20-Sep-2022 start date:9/30/2022 End date:10/31/2023 submission deadline:09/30/2022 client info : CT DOC Note: * Candidate Must Be Local Description: The Board of Pardons and Paroles (BOPP) is seeking a Computer (Helpdesk/LAN) Technician Leve.... (This job is for - job Jobs in CT Waterbury Consultant - (in Waterbury, CT)) Desktop Support IV - 94437 - SP Create date: 20-Oct-2021 start date: 11/22/2021 End date:06/30/2023 submission deadline:10/27/2021 4:00:00 PM client info : DCF Note: * THIS IS AN IN PERSON- FULL TIME POSITION * Phone and web based interviews will be acceptable. However, an in person interview may be required. Interviews will be set up shor.... (This job is for - job Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support IV - 94315 - SP Create date: 19-Oct-2021 start date:11/8/2021 End date:06/30/2023 submission deadline: 10/20/2021 4:00:00 PM client info : DCF Note: * Incumbent candidates will not require interview process. * Phone and web based interviews will be acceptable. However, an in person interview may be required. Interviews will .... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 94316 - SP Create date: 19-Oct-2021 start date:11/8/2021 End date:06/30/2023 submission deadline: 10/20/2021 4:00:00 PM client info : DCF Note: * Incumbent candidates will not require interview process. * Phone and web based interviews will be acceptable. However, an in person interview may be required. Interviews wil.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 94318 - SP Create date: 19-Oct-2021 start date:11/08/2021 End date:06/30/2023 submission deadline: 10/20/2021 4:00:00 PM client info : DCF Note: Interview Process: * Incumbent candidates will not require interview process. * Phone and web based interviews will be acceptable. However, an in person interview .... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))     (Analyst: Desktop Management, Desktop Admin, Oral And Written Communication, MS Office Suite IT Services in Morrisville, NC)

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