Troubleshoot Analyst (Jobs in Raleigh, NC)   Requirement id 131797 Job title Analyst Job location in Raleigh, NC Skills required Service Desk, Written And Verbal Communication Skills, Customer Service, Troubleshoot Open Date 04-Feb-2022 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Service Desk, Written And Verbal Communication Skills, Customer Service, Troubleshoot Start Date :01/31/2022 End Date :06/30/2022 Submission Deadline :02/7/2022 Client Info : NCDIT Note : * Agency Interview Type: Webcam Interview Only Description : *****The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ***The equipment can be mailed. The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician IIs provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills, and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed. Required Experience: - Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology. - Enhanced computer literacy is required. - Understanding of call center environment and Service Desk role. - Experience with ServiceNow is preferred. - HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred. - Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. - Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. - Ability to organize and follow more complex and/or detailed technical procedures. - Capable of analyzing and resolving routine problems based on existing documentation, training, and resources. - Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. - Demonstrated sense of ownership, reliability, and urgency. - Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly. - Proficient in translating technical issues into understandable terms for non-technical users. Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 131797 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Service Desk job openings in Raleigh, NC Jobs List NCDIT - Service Support Analyst- Senior (692872) Create date: 03-Oct-2022 Start date :09/15/2022 End Date :06/30/2023 Submission deadline :09/30/2022 Client Info :NCDIT Description : **This is a remote position. The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician IIs p.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDES - Service Support Analyst- Mid Level (668203) Create date: 22-Nov-2021 Start Date :11/23/2021 End Date :11/22/2022 Submison Deadline :11/30/2021 Client Info: NCDES Note : * Agency Interview Type:Either Webcam Interview or In Person Description : ** These positions will be onsite for the duration of the engagement. Email Jobs in NC Raleigh Analyst - (in Raleigh, NC)) MES Integration Project Mgr (663773) Create date: 30-Sep-2021 Start Date :10/04/2021 End Date :10/03/2022 Submission Deadline :10/06/2021 Client Info : NCDHHS-PMO Note : * Agency Interview Type: Either Webcam Interview or In Person Description : The Integration Project Manager (IPM) will be responsible for ensuring .... (This job is for - Medicaid Jobs in NC Raleigh Manager - (in Raleigh, NC)) NCDIT - Service Support Analyst- Mid Level - 617104 Create date: 17-Jan-2020 Start Date : 1/27/2020 End Date : 01/26/2021 Submission Deadline : 1/22/2020 Client Info : NCDIT Description : Primary Purpose of the Organizational Unit: DIT is responsible for providing IT support to governmental and educational entities in the state and citizens,.... (This job is for - Troubleshooting Jobs in NC Raleigh Consultant - (in Raleigh, NC)) NCDIT - Service Support Analyst- Junior (596073) Create date: 17-Jun-2019 Start Date :07/01/2019 End Date :12/31/2019 Submission Deadline :06/19/2019 Client Info : NCDIT Description : Requires excellent customer service skills along with the ability to apply technical knowledge to independently work on routine and complex tasks. Excellent computer.... (This job is for - LAN WAN Jobs in NC Raleigh Analyst - (in Raleigh, NC))    Service Desk job openings in other states Jobs List Service Desk Analyst - 438 Create date: 18-Mar-2024 Start date : 05/06/2024 Submission deadline : 04/12/2024 Note : * Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours Description : This Level 2 role requir.... (This job is for - job Jobs in MI Pontiac Analyst - (in Pontiac, MI)) Desktop Support III - 119885 -SP Create date: 11-Jul-2023 Start date : 08/07/2023 End Date : 06/30/2024 Submission deadline :7/13/2023 at 4:00PM CST. Client Info :DOT Note : * Interview Process: Video conference on Teams * Duration: 6/30/2024 likely to be renewed for another 12 months * Remote or Onsite? Candidates local to WI or willing to.... (This job is for - job Jobs in WI Madison Engineer - (in Madison, WI)) Systems Administrator II - 118705 - SP Create date: 08-Jun-2023 start date : 07/01/2023 End date : 06/30/2024 submission deadline : 6/12/2023 4:00PM CST. client info : DOJ Note : * Interview Process: MS Teams with camera 1- 2 Rounds * Duration: 6/30/24 with option to renew * Onsite or Remote? WI residency required. Hybrid position .... (This job is for - Accounting Jobs in WI Madison Administrator - (in Madison, WI)) GTA Knowledge Management Specialist Sr. (705887) Create date: 07-Mar-2023 Hybrid Start date :03/20/2023 End Date :09/20/2023 Submission deadline :3/9/2023 Client Info :GTA Description : --------------------------------------------------- JOB SUMMARY: The primary responsibility of the Knowledge Management Specialist, Senior is to encourage correct an.... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) Identity And Access Management Administrator II - FR100141 Create date: 02-Mar-2023 start date:3/13/2023 End date:09/13/2023 submission deadline:03/13/2023 client info : OIT Note: * Candidate Must Be Local * Remote Position Description: The Identity & Access Management team is responsible for how users within an organization are given an identi.... (This job is for - job Jobs in CO Denver Administrator - (in Denver, CO))    Service Desk job openings in NC Jobs List Business Solutions Analyst Create date: 27-May-2021 Description: Conducts various types of research and analysis to support the business operations to an internal business segment, division, group or line of business. Assists management to resolve business issues in an effective and productive manner. Designs, documents and re-engineers business processes and publishes business metrics re.... (This job is for - job Jobs in NC Durham Analyst - (in Durham, NC)) (Analyst: Service Desk, Written And Verbal Communication Skills, Customer Service, Troubleshoot in Raleigh, NC)

Featured Jobs Java Kafka Microservices Developer (Jobs in Orange County, California) Software Analyst (Jobs in Richmond, Virginia) Business Analyst (Jobs in Bismark, North Dakota) QA Analyst (Jobs in Madison, Wisconsin) Consultant (Jobs in Bismarck, North Dakota) - Consultant (Jobs in Greeneville, Tennessee) SCCM PowerShell Specialist (Jobs in Raleigh, North Carolina) ASP.Net UI Developer (Jobs in Madison, Wisconsin) - Consultant (Jobs in Bismarck, North Dakota) Help Desk Consultant (Jobs in Madison, Wisconsin)