Service Now Administrator MS Office Analyst (Jobs in Raleigh, NC)   Requirement id 136732 Job title Analyst Job location in Raleigh, NC Skills required ITIL Experience, Service Desk, Call Center Experience, Service Now Administrator MS Office Open Date 03-Oct-2022 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: ITIL Experience, Service Desk, Call Center Experience, Service Now Administrator MS Office Start date :09/15/2022 End Date :06/30/2023 Submission deadline :09/30/2022 Client Info :NCDIT Description : **This is a remote position. The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician IIs provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed. Required Experience: - Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology. - Enhanced computer literacy is required. - Understanding of call center environment and Service Desk role. - Experience with ServiceNow is preferred. - HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred. - Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. - Advanced troubleshooting and problem solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. - Ability to organize and follow more complex and/or detailed technical procedures. - Capable of analyzing and resolving routine problems based on existing documentation, training, and resources. - Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. - Demonstrated sense of ownership, reliability, and urgency. - Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly. - Proficient in translating technical issues into understandable terms for non-technical users. Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 136732 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    ITIL Experience job openings in other states Jobs List Data Center Technical Specialist 4/TS4 - 59493 Create date: 08-Feb-2019 Start Date:3/4/2019 End Date: 09/30/2019 Submission Deadline :Thursday 2/14/2019 at 10:00am EST Description : The Service Provider Technical Manager is expected to possess experience in integrating multi-technology platforms, solid communication skills, and a desire to tackle the complex technical problems. Must be .... (This job is for - job Jobs in OH Columbus Specialist - (in Columbus, OH)) ServiceNOW Administrator/Developer - 39292 Create date: 10-Oct-2018 Job Description : Responsibilities of the ServiceNOW Administrator/Developer: Work within an ITIL environment. 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