User Documentation Capacity Planning IT Management Analyst (Jobs in Raleigh, NC   Requirement id 141276 Job title Analyst Job location in Raleigh, NC Skills required Oral And Written Communication, Level 1 IT Service Desk Technical Support, Customer Service / Technical Support, User Documentation Capacity Planning IT Open Date 31-May-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Oral And Written Communication, Level 1 IT Service Desk Technical Support, Customer Service / Technical Support, User Documentation Capacity Planning IT Hybrid Start date :06/12/2023 End Date :06/11/2024 Submission deadline :06/06/2023 Client Info :NCDPS Description : ------------------------------------------------------ ***This is a hybrid position. The candidate will be expected to be onsite 2-3 days a week. Provide Customer Support for Hardware, Software and Network Issues. Provides first level and some second level computer support for DPS (AC, DJJ, ABC Commission, SBI, PPS, etc.) and various NC Law Enforcement customers connected to the DPS/IT network. Supported hardware includes PCs and communications equipment. Supported software includes (but is not be limited to): Windows 7, Windows 10, WebEx Administrator, VPN, Active Directory, Microsoft Office, Microsoft Exchange, Office 365, VOIP, NCID and various internal applications. The employee will log all support activity into the Remedy ticketing system. Support may include general software or hardware questions, account administration, installations, etc. MAJOR DUTIES AND RESPONSIBILITIES: Includes the following. Other duties may be assigned. - Respond to incoming telephone or email inquiries and request for assistance. - Ask and answer questions to identify problems, categorize issues, prioritize work and provide advice to end users. - Evaluate work flows and identify how we can automate the process using ServiceNow - Determines the most effective manner to resolve clients issues. Consults with other staff when necessary. - Records, update, and assign tickets within our Remedy Ticket System. - Resolve level 1 requests such as password reset. Elevates complex and/or high priority problems to the appropriate support groups for resolutions. - Verifies that suggested solutions effectively resolve the users problems through verbal or email followup. - Works on projects as assigned by supervisor.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 141276 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Oral And Written Communication job openings in Raleigh, NC Jobs List DHHS IT Sr. Project Manager (703520) Create date: 15-Mar-2023 Start date : 03/01/2023 End Date : 02/29/2024 Submission deadline : 03/20/2023 Client Info : NCDHHS-AM Note : * Hybrid * Webcam Interview Only Description : The North Carolina Department of Health and Human Services requires the services of a senior project mana.... (This job is for - job Jobs in NC Raleigh Manager - (in Raleigh, NC)) MES - IT Project Financial Analyst (640054) Create date: 17-Nov-2020 Start Date : 12/14/2020 End Date : 12/13/2021 Submission Deadline : 11/23/2020 * Client Info : NCDHHS-ITSM * Note : Webcam Interview Only Description : The(PFA) will be responsible bringing together project planning, budgeting, accounting, financial reporting, internal cont.... (This job is for - Business Analyst Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NCDIT - Security Specialist - Senior - Normal (608832) Create date: 18-Oct-2019 Start Date : 10/14/2019 End Date :04/10/2020 Submission Dead Line :10/22/2019 Client Info :NCDIT Description : Job responsibilities include but not limited to the following: • Diagnose and resolve complex network problems and improve network performance and reliability. • Provide .... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDIT - Security Specialist - Senior - Normal (607978) Create date: 11-Oct-2019 Start Date : 10/14/2019 End Date : 04/13/2020 Submission Dead Line : 10/14/2019 Client Info :NCDIT Description : Job responsibilities include but not limited to the following: • Diagnose and resolve complex network problems and improve network performance and reliability. • Pr.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Oral And Written Communication job openings in other states Jobs List Quality Assurance Analyst-11164-1 Create date: 21-Mar-2024 Start date : 4/30/2024 Submission deadline : 3/28/2024 Client Info : Department of Health and Human Services NOTE : Q) INTERVIEW PROCESS(who will conduct i/v, phone or in-person, how many rounds of i/v)? A) The interviews will be conducted by the Area Director as well as constituent team member.... (This job is for - Quality Assurance Jobs in SC Columbia Analyst - (in Columbia, SC)) Help Desk III -126724 Create date: 31-Jan-2024 start date : 02/26/2024 End date : 06/30/2024 submission deadline :2/2/24 at 4:00PM CST. client info : DOT Note: * Interview Process: Virtual Interview with camera and audio on. 1 round * Duration: June 30, 2024 with possibility of extension. * Remote or On-site? Cand.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Administrator -61743 Create date: 31-Oct-2023 Start date : 11/06/2023 End date :12/29/2023 Submission deadline :11/03/2023 Client info : ATL - AIM General Note: * Position Location: On Site Description : · Leads Application projects to specifications, ju.... (This job is for - job Jobs in GA Atlanta Administrator - (in Atlanta, GA)) VDOT IT Transformation Architect (721956) Create date: 06-Oct-2023 Hybrid start date :10/23/2023 End date :06/30/2024 submission deadline :10/11/2023 client info :VDOT Description : **Local Richmond, VA candidates required due to onsite requirement **ONLY ONSITE interviews will be conducted, NO e.... (This job is for - COBIT Jobs in VA Richmond Architect - (in Richmond, VA)) Disease Intervention Specialist 1 -60358 Create date: 30-Mar-2023 Start date :05/01/2023 End Date :05/01/2023 Submission deadline : 04/15/2023 Client Info : TN DOH Note: * Position Location Hybrid Description : The Disease Intervention Specialist I will be responsible for performing linkage to care services for people living with HIV (PLWH) who h.... (This job is for - Healthcare Jobs in TN Nashville Specialist - (in Nashville, TN))    Oral And Written Communication job openings in NC Jobs List Technical Specialist- Expert (721501) Create date: 03-Oct-2023 Hybrid start date :09/27/2023 End date :09/30/2024 submission deadline :10/04/2023 client info :NCDHHS Description : Responsibilities: • Understands clinical workflows, operational procedures, and organizational policies to support .... (This job is for - Healthcare Jobs in NC Charlotte Expert - (in Charlotte, NC)) SAP ISU Developer Create date: 12-Jun-2020 Description: Top three skills required: - SAP ISU Complex rate configuration - SAP ISU Real Time Pricing billing (RTP) - SAP ISU meter to cash process 5 years of SAP for Utilities SAP ISU Billing/Rate Configuration to assist in the development of complex commercial electric rates within SAP system. These comple.... (This job is for - job Jobs in NC CHARLOTTE Developer - (in Charlotte, NC)) (Analyst: Oral And Written Communication, Level 1 IT Service Desk Technical Support, Customer Service / Technical Support, User Documentation Capacity Planning IT in Raleigh, NC)

Featured Jobs Stakeholders Project Consultant (Jobs in Hartford, Connecticut) Cybersecurity SIEM Linux Analyst (Jobs in Jackson, Mississippi) VLAN Cisco Routers Routing Consultant (Jobs in Fairfax, Virginia) Project Consultant (Jobs in Lincoln, Nebraska) JavaScript Spring Analyst (Jobs in Richmond, Virginia) Strong Analyst (Jobs in North Chesterfield, Virginia) QA Testing Azure Analyst (Jobs in Lansing, Michigan) Quality Assurance UAT Analyst (Jobs in Madison, Wisconsin) Wireframes Analyst (Jobs in Richmond, Virginia) Change Consultant (Jobs in Raleigh, North Carolina)