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Analyst
(Jobs in Raleigh, NC)
 
Requirement id 144423
Job title Analyst
Job location in Raleigh, NC
Skills required Customer Service, Microsoft 365, Desktop Support,
Open Date 16-Nov-2023
Close Date
Job type Contract
Duration 13 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Customer Service, Microsoft 365, Desktop Support,

Hybrid

Start date :11/27/2023

End Date : 11/24/2024

Submission deadline :11/21/2023

Client Info : NCOSC

Description :
------------------------------------------------------
**This is a hybrid of fully on-site position, depending on the candidates preference. The candidate is required to be onsite 2-3 days per week. The specific days will be coordinated with the rest of the staff, so if they have a preference OSC should be able to work with that.

Desktop and M365 Support Analyst
NC OSC is transitioning to a new Microsoft Tenant and fully independent Desktop Management. Our IT Ops team will take on all desktop and M365 support and it will be a significant transition to our staff. We need someone with good communication skills, excellent customer service skills, and an even/calm presence to support our staff through the initial transition and the new ongoing support processes.

Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.

Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users
4. Support of the Office 365 environment (administration and useage)
5. Able to support remote PC setup and application installation
6. Will be on-site for a portion of the week to support hands-on users
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 144423 while calling.
 
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(Analyst: Customer Service, Microsoft 365, Desktop Support, in Raleigh, NC)
     
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