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Requirement id 139596
Job title Specialist
Job location in Raleigh, NC
Skills required Business System Analysts, Testing Methodologies, Business Requirements, Business Process Methodology Microsoft O
Open Date 14-Mar-2023
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: Business System Analysts, Testing Methodologies, Business Requirements, Business Process Methodology Microsoft O

Job Title : DHHS Salesforce Senior Business And Technical Specialist (703975)

start date : 03/01/2023

End date : 02/29/2024

submission deadline : 03/17/2023

client info : NCDHHS-AM

Note :

* Hybrid

* Webcam Interview Only

Description :

The North Carolina Department of Health and Human Services requires the services of a senior business and technical specialist to support business case analysis, process reengineering, requirement gathering activities and assist with Tier-3 support for the COVID vaccine project(CVMS). The CVMS solution is developed based on Salesforce platform and using agile methodology.

Responsibilities include:


• Build Business, stakeholder, solution, and transition requirements
• Prepare and maintain documentation and artifacts including analysis, reports, and user documentation in accordance with PMO PM and BA methodology
• Works with Project Managers, Portfolio Managers, developers, and end users to ensure application designs meet business requirements
• Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required
• Perform functional, integration testing UAT support, including developing test scenarios and cases
• Support required system go-live activities
• Creating User stories and acceptance criteria and authors other Agile documents and deliverables
• Triage and resolve assigned tickets in timely manner with high quality, which may require engaging directly with providers and recipients
• Develop and expand Salesforce skills to enable resolution of tickets across wide range of issues
• Use ServiceNow to manage assigned tickets through resolution, including documenting steps taken during resolution and assigning tickets to other teams as needed for triaging and resolution
• Escalate potential CVMS defects or enhancements to Tier-3 Support Lead



KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:
• Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
• Strong writing and communication skills and can build relationships with both their team members and clients
• Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills
• Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
• Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
• Ability to prepare and present oral and written documents clearly and concisely
• Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK® Guide and Standards
• Experience working with customers to advise on strategies, alternatives and the implications of specific application customization and interface designs
• Possess a high-level understanding in the areas of application programming, database and system design
• Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines
• Understanding of Software Development Lifecycle (SDLC) concepts and process
• Knowledge of and experience with IT Service Management best practices and principles
• Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project
• Must have experience as a business analyst on a Salesforce implementation project
• Must h
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 139596 while calling.
 
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Description :
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Description :
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Description :

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Note :

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Description :

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Note :

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Team Description/Required Skills:

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Notes :
Exclusive to Apex.

Interview can be done via Video if not local.



Description:
Top 3 requirements:


7+ years of business systems analysis/design
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(Specialist: Business System Analysts, Testing Methodologies, Business Requirements, Business Process Methodology Microsoft O in Raleigh, NC)
     
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