Web Based Applications Non Technical Business Subject Matter Experts Specialist   Requirement id 142637 Job title Specialist Job location in Raleigh, NC Skills required MS Windows, MS Office Suite, Mainfrane Applications, Web Based Applications Non Technical Bus Open Date 04-Aug-2023 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: MS Windows, MS Office Suite, Mainfrane Applications, Web Based Applications Non Technical Bus Hybrid Start date :07/24/2023 End Date :06/30/2024 Submission deadline :08/04/2023 Client Info :NCDIT Description : ------------------------------------------------------ *****The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ***The equipment can be mailed. The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician IIs provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills, and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed. Required Experience: - Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology. - Enhanced computer literacy is required. - Understanding of call center environment and Service Desk role. - Experience with ServiceNow is preferred. - HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred. - Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. - Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. - Ability to organize and follow more complex and/or detailed technical procedures. - Capable of analyzing and resolving routine problems based on existing documentation, training, and resources. - Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. - Demonstrated sense of ownership, reliability, and urgency. - Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly. - Proficient in translating technical issues into understandable terms for non-technical users. Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 142637 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), MS Windows job openings in Raleigh, NC Jobs List NCIC - Service Support Analyst - Senior (656620) Create date: 30-Jun-2021 Start Date:07/19/2021 End Date:01/19/2022 Submission Deadline:07/07/2021 Client Info:NCIC *Note: Agency Interview Type: In Person Only Description: Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware, res.... (This job is for - Troubleshoot Jobs in NC Raleigh Analyst - (in Raleigh, NC))    MS Windows job openings in other states Jobs List Help Desk III - 130131 Create date: 03-May-2024 No of Submissions : 2 Start date : 06/03/2024 End date : 06/30/2024 Submission deadline : 5/10/2024 at 4:00 PM CST. Client info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024, likely to be extended * Onsite or Remote? 100% onsit.... (This job is for - ITSM Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk IV -127581 Create date: 26-Feb-2024 Start date : 03/25/2024 End Date : 06/30/2024 Submission deadline :3/1/2024 at 4:00 PM CST. Client Info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024, likely to be extended * Onsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to.... (This job is for - job Jobs in WI Madison Expert - (in Madison, WI)) Help Desk IV - 127503 Create date: 22-Feb-2024 Start date : 03/25/2024 End date : 06/30/2024 Submission deadline : 2/29/2024 at 4:00 PM CST. Client info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024, likely to be extended * Onsite or Remote? 100% onsite. Candidate MUST be a WI residen.... (This job is for - ITSM Jobs in WI Madison Consultant - (in Madison, WI)) Systems Engineering Lead II/Sr. - 127134 Create date: 13-Feb-2024 Start date : 04/01/2024 End date : 06/30/2024 Submission deadline : 2/21/2024 at 4:00PM CST. Client info : DCF Note : * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set up shor.... (This job is for - OS Jobs in WI Madison Engineer - (in Madison, WI)) Help Desk IV - 126424 Create date: 22-Jan-2024 Start date : 02/12/2024 End date : 06/30/2024 Submission deadline : 1/29/24 at 4:00PM CST. Client info : DFI Note : * Interview Process: Teams * Duration of the Contract: 6/30/2024 * Onsite or Remote? 100% onsite. Candidate MUST be a WI resident or willing to relocate t.... (This job is for - ITSM Jobs in WI Madison Consultant - (in Madison, WI))     (Specialist: MS Windows, MS Office Suite, Mainfrane Applications, Web Based Applications Non Technical Bus in Raleigh, NC)

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