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Consultant
(Jobs in Bismarck, ND)
 
Requirement id 115768
Job title Consultant
Job location in Bismarck, ND
Skills required Web Environments, Mobile Experience, Platform Admin,
Open Date 05-Apr-2021
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Web Environments, Mobile Experience, Platform Admin,

Start Date :05/18/2021

Submission Deadline :05/11/2021 01:00 PM MT

Client Info : State Procurement Office

Description :

Purchase Description:
The purpose is to establish master agreements with vendor(s) to provide versatile online Citizen Engagement Platforms. While this RFP is not for a specific solution, States have independently researched and identified a need for online platforms where citizens can access government applications and services available on the web, mobile, and screen-less devices.

The RFP includes the following Categories for which Offerors may submit a proposal to qualify for one or multiple Categories –

1. Platform Management: A software solution that will offer a variety of applications to help customers (i.e., public entities) manage systems across platforms. Platform management will answer questions and contain solutions that remember, remind, and respond to users.

2. Master Data Management: A software solution that will provide the means to associate various records pertaining to an individual. Includes technology to ensure uniformity and accuracy of master data assets and coordination of data across all platforms. Allows a public entity to create and manage a central, persistent system of record or index of record for master data. Solution supports ongoing master data stewardship and governance requirements through workflow-based monitoring and corrective-action techniques.

3. Chatbots and Customer Service: A software solution that provides Robotic Process Automation (RPA) to assist government agencies by responding to frequently asked questions quickly to complete a transaction or find information.

4. Customer Engagement: A software solution that provides a centralized platform to manage multiple interactions with customers. Provides a platform for studying customer behavior through all channels and touchpoints of interaction such as phone, in-person, or online.

5. Social Listening: A software solution that allows entities to view the “voice of the customer” across all input channels such as through email, web forms, social media, and inbound calls. Solution utilizes a dashboard to effectively identify issues, satisfaction, and needs.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 115768 while calling.
 
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(Consultant: Web Environments, Mobile Experience, Platform Admin, in Bismarck, ND)
   
 
     
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