Technical Specialist Enterprise Portal Consultant (Jobs in Lincoln, NE)   Requirement id 73221 Job title Consultant Job location in Lincoln, NE Skills required Degree In Computer Science, IT Customer Service, Mobile Device Management, Technical Specialist Enterprise Portal Open Date 10-Sep-2018 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Degree In Computer Science, IT Customer Service, Mobile Device Management, Technical Specialist Enterprise Portal Start Date : 10/01/2018 End Date : 09/30/2019 Submission Dead Line : 09/18/2018 Description : Note : Job title : Nebraska Army National Guard (NEARNG) IT HELP DESK COORDINATOR Mandatory Position Requirements Must be a U.S. Citizen (proof of citizenship required upon selection) Candidates are required to meet Federal screening requirements. See Federal Screening section. Associate Degree in computer science or related field OR 3 years equivalent experience Minimum one year experience in providing help desk services or related IT customer services Mandatory Position Requirements (continued) Federal Screening: It has been assessed that access to NEARNG system equipment REQUIRES a completed FAVORABLE SECRET-LEVEL INVESTIGATION. This is NOT the same as a SECRET Clearance. The candidate presented MUST have had a favorable SECRET level investigation completed within the past 9 years (as expiration occurs at 10 years). A candidates existing or current SECRET investigation OR clearance will be verified by the NEARNG Personnel Security Manager post selection. Additional checks might be required by Federal personnel management prior to issue of contractor CAC card for system access. Per Appendix 10 of DoD 5200.2-R, IT-II individuals must pass a NACI to be appointed as an IAT-II administrator. Upon selection, the selected candidate also must sign an information nondisclosure agreement. Must meet DoD 8570.1 IA Workforce Baseline level IAT-II or higher (see attached DoD 8570.1 IA Workforce Table at end of position description). IAT-II certification requirements include one of the following: CompTIA Security+ce, CySA+, GICSP, GSEC, SSCP, CCNA-Security. All higher-level certifications cover IAT-II requirements (Example: CASP certified individual is certified at IAT-I through III). Proof of certification must be provided upon candidate selection. If candidate is not IAT-II compliant, the candidate has a 6 month period to become compliant. Demonstrate Knowledge of: operating systems and utilities, computer imaging, computer systems concepts, basic network concepts (i.e. LAN technologies), customer services and support concepts, and printer set up/maintenance/configuration. Preferred Skillsets: troubleshooting (determining what is causing an operating error), critical thinking (using logic and analysis to identify the strengths and weaknesses of different approaches), speaking (talking to others to effectively convey information), communicating effectively with others in writing, time management (prioritizing help desk activities), listening. Abilities: document actions taken; communicate, both orally and in writing, information/ideas to others; read, listen, and understand written and oral communication from others; apply general rules to specific problems to come up with logical answers; Position Contingencies • No travel to locations outside of JFHQ primary duty location is required • Position is housed within the JFHQ building at the Airbase in Lincoln, NE • Contractors must cover living expenses and travel to Lincoln, NE. • Due to Federal Fiscal guidelines, period of performance is until 30 SEP 2019 with annual option renewal periods to begin within 90 days of end date (approximately 1 JUL 2019, Renewals will be for 12 month periods). General Duties 1. Receives user requests via ticket system for technical assistance 2. Documents, refines, executes and closes user request tickets 3. Performs phone support and analysis/ticket creation of user phone request 4. Analyzes requests and determines course of action, ticket creation or routing 5. Instructs user on problem resolution 6. Promotes complex issues to technical specialists   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 73221 while calling.   Other jobs in NE: Lincoln (21), Degree In Computer Science job openings in Lincoln, NE Jobs List Network Engineer I Create date: 17-Dec-2019 Start Date : 01/06/2020 End Date : 01/04/2021 Submission Deadline : 12/27/2019 Client Info : NeOCIO Note : **Please note that this is an on site support position and travel within the State of Nebraska will be required using a State vehicle.** Description .... 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