LAN Customer Services Support Printer Operations Consultant (Jobs in Lincoln, N   Requirement id 96491 Job title Consultant Job location in Lincoln, NE Skills required Degree In Computer Science, Helpdesk Support, Operating Systems, LAN Customer Services Support Printer Op Open Date 16-Aug-2019 Close Date Job type Contract Duration 13 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Degree In Computer Science, Helpdesk Support, Operating Systems, LAN Customer Services Support Printer Op start date:8/19/2019 End date:09/30/2020 submission deadline:8/27/2019 Note: * Must be a U.S. Citizen (proof of citizenship required upon selection) Description: This position receives, tracks, coordinates and resolves Information Technology data processing problems and user requirements for the Nebraska Army National Guard (NEARNG) within the GuardNet enclave of the Department of Defense Information Network (DoDIN). This position works within the Joint Force Headquarters (JFHQ) G6 Directorate of Information Management (DOIM). This work includes the management and resolution of issues related to organizationally owned printers, contracted printers, DISA enterprise email and mobile device management, diagnosis of hardware, software, and assisting the user in resolving the problem; completing documentation and referring more complex/technical problems to the G6 System Support Supervisor or other information technology staff (e.g., programmers, database analysts). This position supports all members of the NEARNG and Nebraska Military Department (NMD) for help desk support. This position works directly with G6 information technology staff to include Network Enterprise Center (NEC) staff and System Support Help Desk staff. This position also occasionally coordinates with RTI, Aviation and Recruiting & Retention IT staff on issue resolution. Mandatory Position Requirements Must be a U.S. Citizen (proof of citizenship required upon selection) Associates Degree in computer science OR related field OR 3 years equivalent experience Minimum one year experience in providing help desk services or related IT customer services Minimum one year experience in providing help desk services or related IT customer services General Duties 1. Receives user requests via ticket system for technical assistance 2. Serves as primary telephone reception for the Helpdesk voice line 3. Documents, refines, executes and closes user request tickets 4. Performs phone support and analysis with ticket creation of user phone requests 5. Analyzes requests and determines course of action, ticket creation or routing 6. Instructs user on problem resolution 7. Promotes complex issues to technical specialists in the NEC or System Support 8. Assures problem resolution to created tickets within the allotted timeframe (72 hours for simple issues). 9. Manage NEARNG DISA EE and mobile devices via tickets submitted by users Technical Duties 1. Serve as the first-line technical specialist that responds to all help tickets assigned using phone, messaging, email and SolarWinds DameWare for remote support 2. Completes all DoD Enterprise Portal Services tickets (after prior approvals are complete) through DISA (DEPO) 3. Serves as primary phone support contact at System Support Helpdesk 4. Manages printer fleet through software and fields all help request tickets for all MFD devices; coordinates with MFD contractor support staff for resolution 5. Fulfills computer imaging tasks in support of baseline lifecycle plan based on tickets input by the System Support Supervisor 6. Analyzes and diagnoses hardware and software problem tickets with the technical guidance and assistance of other System Support Helpdesk or information technology staff 7. Submits change requests to System Support Supervisor for network hardware and/or software 8. Escalates tickets to Tier II when resolution cannot be reached 9. Conducts adds and removes of permissions to user permission tickets with approvals from user Supervisor 10. Provides general ticket-based resolution support to printers and laptops at all NEARNG armories (remote support only, no travel to physical locations). 11. Mobile device management of DISA service-provided phones/sma   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 96491 while calling.   Other jobs in NE: Lincoln (21), Degree In Computer Science job openings in Lincoln, NE Jobs List Network Engineer I Create date: 17-Dec-2019 Start Date : 01/06/2020 End Date : 01/04/2021 Submission Deadline : 12/27/2019 Client Info : NeOCIO Note : **Please note that this is an on site support position and travel within the State of Nebraska will be required using a State vehicle.** Description .... 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