Risk Management Architect (Jobs in Basking Ridge, NJ)   Requirement id 59437 Job title Architect Job location in Basking Ridge, NJ Skills required Technical Architect, CRM Tools, Storyboard Design, Risk Management Open Date 27-Feb-2017 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Architect: Technical Architect, CRM Tools, Storyboard Design, Risk Management Start Date : 03/09/2017 Submission Dead Line : 03/03/2017 Description Contact Center Technologies, CRM Tools, eCommerce Platforms and Marketing technologies. Description Customer Experience Technology Architect - The CX Technology architect will be responsible to develop a seamless end-to-end customer experience that eliminates current pain points and establishes an extraordinary customer experience An ability to focus on customer needs and behaviors to craft compelling solutions. Leverage different tools, platforms and capabilities across different business units and provide leadership across these units to craft a cohesive experience. Works across Marketing, Sales, Commerce and Care to understand current challenges and help build that next generation experience Thinks outside, in from a customer stand point, and is able to bring customer, employee and partner experiences together Observe/analyze current experience from various sources and direct observation, and identify current customer journey and sentiments and layout roadmap for the next generation experience for our customers. Drive people, process, and technology initiatives to optimize the Customer experience end-to-end Identify opportunities to develop and drive solutions to enable automated tools and applications for Customer self-service Drive design thinking practices with the various stakeholders and produce POCs and experiments that will help drive decision making Drive the creation of artifacts by domain architects and implement best practices (e.g. personas, journey maps, storyboards, etc.) Qualification Demonstrated ability to deliver high quality innovative software service products to market that deliver business results A strong focus on outstanding business outcomes with effective and fast decision making Proven Ability to tie in customer experience decisions to business outcomes. A strong technology background coupled with experience in making the right tradeoffs that balance the short and long term vision Must be very comfortable with Agile and related methodologies to accelerate decisions and outcomes while minimizing risk Proven experience with industry technologies within the following domains Contact Center Technologies, CRM Tools, eCommerce Platforms and Marketing technologies. Experience with 360 degree view of the customer, customer data integration, partner data and integration Experience with the creation of artifacts such as personas, journey maps, storyboards, etc. Experience and understanding on key technologies and trends Ability to work well through ambiguity, confidence in making decisions and and keeping the team focused on the right eventual outcomes. Creative Excellence Establish consistency across all customer touch points, with an omni-channel view on how customers interact with the company Oversee the visual creative direction for our digital experience; Keep self and team up-to-date with emerging trends in popular design methodology and technology:   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 59437 while calling.   Other jobs in NJ: Edison (2), Englewood Cliffs (1), Ewing (2), Franklin Lakes (7), Hamilton (3), Hightstown (7), Hopewell (2), Jersey City (3), Little Falls (1), Maplewood (1), Mercer County (3), Mount Laurel (11), Mt Laurel (4), New Brunswick (1), Newark (1), Princeton (4), Somerset (9), Trenton (123), Unknown (2), Warren (7), Wayne (1),    Technical Architect job openings in other states Jobs List Technical Architect III -129483 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/24/2024 End date : 06/30/2024 submission deadline : 5/2/24 at 4:00PM CST client info : DOA Note: * Interview Process: Teams * Duration of the Contract: Until 6/30/24 with extensions likely. * Onsite or Remote? Candidat.... 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