Help Desk Support Team Lead Team Work Problem Solving Skills Status Reporting Cons   Requirement id 99748 Job title Consultant Job location in Columbus, OH Skills required Excellent Oral And Written Communication Skills, Excel, Call Center Experience, Help Desk Support Team Lead Team Work Pr Open Date 31-Oct-2019 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Consultant: Excellent Oral And Written Communication Skills, Excel, Call Center Experience, Help Desk Support Team Lead Team Work Pr Start Date:12/16/2019 End Date: 06/30/2020 Submission Deadline: Monday 11/4 @ 10AM Client Info: DAS Note: * Interviews: On-site Description: Requirement Description: short description on what they will be working on, objectives, and tasks/deliverables: • Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. • Have the ability to train and lead other team members and new team members on technical procedures and development • Report Incident Management to the Management Team and escalate any discerning technical issues • Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system. • Escalate problems in accordance with defined procedures. • Assist users through problem solving steps. • Use technical databases to research problems and talk with co-workers to research problem and find solution. • Provide accurate and complete answers to general use and administrative environment questions in a timely manner. • Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. • Communicate accurate and useful status updates. • Follow quality standards. • Ability to work in a team environment. • Complete assigned tasks. • Strong communication skills; both written and spoken. Mandatory Requirements (resource must have 1 or more of the following): • 3 + Years of Experience Call Center Support • 1+ Year of experience in Help Desk technical Support • Previous experience in training new associates or leading in a call center environment • 4-year college degree or equivalent technical study preferred; may accept equivalent work experience. • Excel Skills Desired Skills/Time: • Experience with ServiceNow, Salesforce or similar ticketing system.   Call 502-379-4456 Ext 100 for more details. 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