Consultant (Jobs in Columbus, OH)   Requirement id 110529 Job title Consultant Job location in Columbus, OH Skills required Desktop Support, Software And Hardware Support, Written And Verbal Communication Skills, Open Date 05-Oct-2020 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Desktop Support, Software And Hardware Support, Written And Verbal Communication Skills, start date:11/2/2020 End date:04/23/2021 submission deadline:Thursday 10/08/20 @ 10am EST client info : DNR Note: ** Interview Mode: Microsoft TEAMS ** This position will be used for desktop support of primarily Window 10s computers. The candidate must be proficient in imaging Windows 10 and desktop support. Description: Role Description: • Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. • Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system. • Escalate problems in accordance with defined procedures. • Assist users through problem solving steps • Use technical databases to research problems, and talk with co-workers to research problem and find solution. • Test software and hardware for troubleshooting and problem resolution. Provide service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.). Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts, and making technical adjustments. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment. Provide accurate and complete answers to general use and administrative environment questions in a timely manner. Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. Communicate accurate and useful status updates. Manage and report time spent on all work activities. Follow quality standards. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken SD3 Years of Relevant Experience: More than 3 years A+ certification preferred; additional certification may be required based on specific technologies. Preferred Education: 4 year college degree or equivalent technical study; may accept equivalent education and experience combined. Role Description: All roles specified in SD2 plus the following: • Test software and hardware to evaluate ease of use and whether product will aid user in performing work. • Write or revise training manuals and procedures. • Develop training materials, such as exercises and visual displays. • Train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. • Write software and hardware evaluation and recommendation for management review. • Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.   Call 502-379-4456 Ext 100 for more details. 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