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Consultant
(Jobs in Columbus, OH)
 
Requirement id 119553
Job title Consultant
Job location in Columbus, OH
Skills required Problem Solving Skills, Team Environment, Strong Communication Skills,
Open Date 04-Oct-2021
Close Date
Job type Contract
Duration 8 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Problem Solving Skills, Team Environment, Strong Communication Skills,

Description:

Responsibilities

Our client in Columbus Ohio is seeking a candidate for a Service Desk Technician position.

CANDIDATES MUST BE LOCAL TO CENTRAL OHIO OR ABLE TO RELOCATE BY DAY ONE FOR CONSIDERATION.

Job Duties:

Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
Escalate problems in accordance with defined procedures.
Assist users through problem solving steps
Use technical databases to research problems, and talk with co-workers to research problem and find solution.
Test software and hardware for troubleshooting and problem resolution.
Provide service and preventive maintenance activities on element exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.).
Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts, and making technical adjustments.
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.
Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
Communicate accurate and useful status updates.
Manage and report time spent on all work activities.
Follow quality standards.
Ability to work in a team environment
Complete assigned tasks.
Strong communication skills; both written and spoken
Test software and hardware to evaluate ease of use and whether product will aid user in performing work.
Write or revise training manuals and procedures.
Develop training materials, such as exercises and visual displays.
Train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training.
Write software and hardware evaluation and recommendation for management review.
Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 119553 while calling.
 
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(Consultant: Problem Solving Skills, Team Environment, Strong Communication Skills, in Columbus, OH)
     
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