SME In Business Systems Specialist (Jobs in Columbus, OH)   Requirement id 118579 Job title Specialist Job location in Columbus, OH Skills required 4 Year Degree, Customer Service Skills, Written And Verbal Communication Skills, SME In Business Systems Open Date 16-Aug-2021 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: 4 Year Degree, Customer Service Skills, Written And Verbal Communication Skills, SME In Business Systems Note: * Our Client in Columbus, Ohio is seeking an experienced Technical Product Specialist for a long-term contract role * CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION * Interview:in-person DESCRIPTION Years of Relevant Experience: 7 to 8 years Preferred Education: 4 year college degree or equivalent technical study. Role Description • Make sound recommendations on functional and technical improvements to the product. • Analyze the functional and technical impact of product planning decisions. • Develop appropriate functional and usability standards for products. • Track and document expected volume and type of use of the product. • Participate in product design reviews to verify that design meets quality standards and functional/technical requirements. • Perform impact analyses on production fixes and enhancements to establish priorities. • Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner. • Provide effective on-site product support as needed. • Accurately sets severity of identified defects. • Provide input to training and / or documentation materials regarding latest technical and functional design changes. • Document all work for future reference. • Review the system test approach and conditions used as the basis for detailed test scenarios. • Follow quality standards. • Analytical and customer service skills. • Communicate accurate and useful status updates. • Ability to work in a team environment. • Complete assigned tasks. • Strong communication skills; both written and spoken • Actively contribute as an expert or actual designer. • Coordinate product design reviews to verify that design meets quality standards and functional/technical requirements. • Provide accurate estimates for design and programming efforts for system changes and enhancements. • Coordinate enhancements to business and logical data models with data base administration to make the appropriate changes to the physical data model. • Confirm that technical architecture will support all changes required by product enhancements. • Effectively lead product tests and trials. • Identify appropriate business examples to illustrate key concepts / features. • Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team. Develop contingency plans as necessary. • Apply specific expertise to ensure that products meet defined customer objectives. • Anticipate and resolve issues specific to the team. • Determine time estimates and schedule for own work and resolve issues in a timely manner. • Identify and track issues, risks and action items. • Demonstrate expertise in teaching / conveying technical and / or functional courses / concepts. • Develop appropriate work programs / budgets and use to effectively schedule tasks / assignments. • Identify improvements to project standards to achieve high quality services / products. • Deliver support and design for industry specific applications that require integration with statewide systems or applications. • Interact with executive level business users or technical experts. • May function as a niche SME.   Call 502-379-4456 Ext 100 for more details. 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