3rd Party Applications On The Desktop Specialist (Jobs in Columbus, OH)   Requirement id 135660 Job title Specialist Job location in Columbus, OH Skills required Bachelor Degree In Computer Science, Supporting And Maintaing Contract Management Systems, Custom Application Development, 3rd Party Applications On The Desktop Open Date 09-Aug-2022 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Bachelor Degree In Computer Science, Supporting And Maintaing Contract Management Systems, Custom Application Development, 3rd Party Applications On The Desktop Start date :08/29/2022 End Date :06/30/2023 Submission deadline :08/11/2022 Client Info :COM Description : Requirement Description: *NOTE: THIS IS A SUPPORT ROLE - NOT A SOFTWARE DEVELOPMENT ROLE* The candidate will support The Ohio Department of Commerces custom and 3rd-party software applications. The ideal candidate will provide advanced support and troubleshooting for a variety of 3rd-party and custom built software applications across multiple technologies. This position will function as a highly technical application support individual with specific responsibilities that include: •Monitoring workload for and triaging tickets appropriately to members of multiple teams. •Assisting in investigating and resolving tickets assigned to team members. •Identifying common support incidents quickly and implementing permanent resolutions effectively. •Identifying opportunities for automating fixes to eliminate recurring support need. •Identifying supplemental tools to eliminate support need and assist end-users in their work. •Leading support projects from inception to completion either as an individual contributor or as part of a team. •Managing relationships and support tickets with 3rd-party application vendors. •Communicating effectively with users in both IT and the business. •Asking questions effectively to obtain information quickly and efficiently in the resolution of support incidents. Responsibilities: *NOTE: THIS IS A SUPPORT ROLE - NOT A SOFTWARE DEVELOPMENT ROLE* •Supporting various custom and 3rd-party applications. •Resolving support incidents through automation or permanent fixes. •Creating and/or configuring resolutions appropriately. •Investigating incidents thoroughly to find correct resolutions. •Communicating with both IT and business users to gather necessary information on incidents and potential resolutions. •Leading any resolution projects from inception to completion. •Helping current staff to automate or permanently resolve their support incidents. •Documenting all troubleshooting steps taken on resolutions so the steps can be repeated in the future. •Designing and maintaining ticket reports. •Mentoring of current team members on techniques and tools. •Managing and submitting support requests to 3rd-party application vendors. •Acting as liaison between the business and 3rd-party application vendors. •Designing and maintaining a 3rd-party application release calendar. •Leading the upgrading of 3rd-party applications as necessary. Mandatory Requirements/Time •Bachelors degree in computer science or equivalent technical study/work experience. •5 or more years experience supporting custom applications. •5 or more years experience supporting and updating 3rd-party applications. Desired Skills •Experience writing and executing SQL. •Experience coding in scripting languages. •Experience QA testing applications. •Experience leading a team of support personnel.   Call 502-379-4456 Ext 100 for more details. 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