Research & Diagnose Issues Analyst (Jobs in Dublin, OH)   Requirement id 16711 Job title Analyst Job location in Dublin, OH Skills required Customer Service Skills, MS Windows, MS Office Suite, Research & Diagnose Issues Open Date 11-Dec-2013 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Analyst: Customer Service Skills, MS Windows, MS Office Suite, Research & Diagnose Issues ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Enterprise service desk - help desk analyst Purpose Resolve or assist in the resolution of technical and non-technical software, hardware and network incidents or events. Initiate bridge/conference calls for high severity issues and/or facilitate escalating issues that cannot be resolved by first line of support. Work in a 24 X 7 Help Desk environment under minimum supervision. Job Description • Answer incoming calls and work within a very structured and team oriented environment • Interact with technical resources both internal/external to Fiserv to proactively triage and resolve incidents. • Provide timely, professional, and accurate responses to clients issues. • Maintain an expert capability level within ticketing and paging systems. • Troubleshoot issues by consistently using defined troubleshooting questions and methods. • Respond to email notifications and inquiries as needed to ensure issues are resolved quickly. • Review incidents daily to ensure issue is being worked and service levels are met. • Multi-task between multiple critical or high severity issues. • Initiate event bridges that result from an outage or critical event. Must be able to correctly determine the impact and urgency of issues and respond appropriately, according to pre-defined process ? Ability to read and understand technical manuals, procedural documentation, and create standard operating procedures Job Requirements • Education Requirement - High School Diploma • Experience Requirement - 0-1 year Help Desk/Service Desk experience Required Skills • Excellent customer service skills. • Excellent written and oral communication skills • Working knowledge of MS Windows operating systems and MS Office Suite • Experience navigating the internal knowledge bases to research & diagnose issues • Experience navigating the internet to research & diagnose issues. Desired Skills • ITILv3 Foundation certified • Experience with ticket tracking systems. • Experience working in a 3270 mainframe environment • Experience with mainframe system security and Network Operations a plus. • Associates Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience. Working Conditions • Assigned cubicle work area • Sedentary   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 16711 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2),    Customer Service Skills job openings in other states Jobs List Technical Architect III -129483 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/24/2024 End date : 06/30/2024 submission deadline : 5/2/24 at 4:00PM CST client info : DOA Note: * Interview Process: Teams * Duration of the Contract: Until 6/30/24 with extensions likely. * Onsite or Remote? Candidat.... (This job is for - job Jobs in WI Madison Architect - (in Madison, WI)) Administrative Services Assistant - 62435 Create date: 25-Mar-2024 start date : 04/01/2024 End date :06/30/2024 submission deadline : 03/29/2024 client info : TN DHS Note: * Position Location: Hybrid Description : under general supervision, is responsible for professional staff work of rou.... (This job is for - Email Jobs in TN Kingsport Administrator - (in Kingsport, TN)) Administrative Services Assistant -62394 Create date: 18-Mar-2024 start date : 04/01/2024 End date :07/31/2024 submission deadline :03/22/2024 client info : TN DOH Note: * Position Location: On Site Description : 73162 Job Code 73162 Summary: under general supervision, is responsible fo.... (This job is for - job Jobs in TN Nashville Administrator - (in Nashville, TN)) NCDIT - Service Support Analyst- Expert (730982) Create date: 06-Mar-2024 Remote start date :03/18/2024 End date :06/30/2024 submission deadline : 03/07/2024 client info : NCDIT Description : **This is a remote position. The DIT Service Desk is the 24×7x365 single point of contact for customer submi.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Help Desk II -127504 Create date: 06-Mar-2024 start date : 03/18/2024 End date : 06/30/2024 submission deadline :3/8/24 at 4:00PM CST client info : DOC Note: * Interview Process: Virtual Interviews (audio and video on) via Microsoft Teams. Interview duration 45 minutes. One round. * Duration: Through 6/30/24 with extensions.... (This job is for - Troubleshooting Jobs in WI Madison Consultant - (in Madison, WI))    Customer Service Skills job openings in OH Jobs List Service Desk Analyst I (Junior) - 20221206092530 Create date: 06-Dec-2022 start date:12/26/2022 End date: 4+MONTHS from start date submission deadline:12/13/2022 Description: TECHNICAL SKILLS Must Have Customer service background prior Technical experience JOB SUMMARY: The Se.... (This job is for - job Jobs in OH Columbus Analyst - (in Columbus, OH)) Technical Product Specialist - 58503 Create date: 16-Aug-2021 Responsibilities: Our Client in Columbus, Ohio is seeking an experienced Technical Product Specialist for a long-term contract role CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION DESCRIPTION 5 to 6 years Preferred Education: 4 year college degree or equivalent technical .... (This job is for - job Jobs in OH Columbus Specialist - (in Columbus, OH)) Technical Product Specialist - 58502 Create date: 16-Aug-2021 Note: * Our Client in Columbus, Ohio is seeking an experienced Technical Product Specialist for a long-term contract role * CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION * Interview:in-person DESCRIPTION Years of Relevant Experience: 7 to 8 years Pref.... (This job is for - job Jobs in OH Columbus Specialist - (in Columbus, OH)) Technical Project Manager - 58407 Create date: 23-Jul-2021 Note: * CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION Responsibilities: Our Client in Columbus, Ohio is seeking an experienced Technical Project Manager for a contract role CANDIDATES MUST BE LOCAL TO CENTRAL OHIO FOR CONSIDERATION The Product Specialist/PM is the expert for a tech.... (This job is for - Analytical Skills Jobs in OH Columbus Manager - (in Columbus, OH)) Business Analyst 2/BA2 - 77322 Create date: 06-Nov-2020 start date:12/7/2020 End date:06/30/2021 submission deadline:Wed Nov. 11 @ 10am EST client info : DAS Note: * Interviews: TEAMS video Description: Candidate will support the Ohio Benefits and Medicaid programs by pe.... (This job is for - job Jobs in OH Columbus Analyst - (in Columbus, OH)) (Analyst: Customer Service Skills, MS Windows, MS Office Suite, Research & Diagnose Issues in Dublin, OH)

Featured Jobs IT Specialist (Jobs in Raleigh, North Carolina) IT Specialist (Jobs in Raleigh, North Carolina) Systems Specialist (Jobs in Raleigh, North Carolina) Functional Analyst (Jobs in Madison, Wisconsin) Biztalk PowerShell XSLT Developer (Jobs in Hartford, Connecticut) DFS DHCP Active Engineer (Jobs in Madison, Wisconsin) Team Developer (Jobs in Hartford, Connecticut) Quality Assurance Ms Consultant (Jobs in Durham, North Carolina) PMP PMI Agile Manager (Jobs in Richmond, Virginia) TSQL Specialist (Jobs in Raleigh, North Carolina)