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ANALYTICAL THINKING Analyst
(Jobs in Oklahoma City, OK)
 
Requirement id 75310
Job title Analyst
Job location in Oklahoma City, OK
Skills required Configuration Management, Strong Communication Skills, Problem Solving Skills, ANALYTICAL THINKING
Open Date 09-Nov-2018
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Configuration Management, Strong Communication Skills, Problem Solving Skills, ANALYTICAL THINKING

Job Description :

Description of Project or Assignment:

Serve as Configuration Management Analyst for the ServiceNow platform on our Application Support Team.


Scope of Services:

Contractor will perform standard configuration management duties enabling business to effectively assess change impacts, prioritize incidents and manage IT assets. The CMDB Management Analyst must have strong leadership skills in resource management, technology integrations and technical operations. The CMDB is the foundation for all ITSM processes such as Change, Release, Incident, Problem, Asset management in addition to Security and GRC modules. CMDB Management Analyst is accountable for effectively managing the day to execution of configuration management services, controls, governance and reports. The CMDB management analyst must drive continuous improvement via automated discovery and integrations using the ServiceNow tool.


Deliverables: add as many as necessary for each assignment

Specific Task to achieve


Due Date


Due To

Assist with development of ServiceNow design requirements to support all process implementations by recommending configuration option appropriate for the Sonic environment in accordance with ITIL best practices.


Daily


IT Owner

Implement and maintain the CMDB so that all activities of CMDB service, governance and operations can be carried out as expected throughout the service lifecycle including updating, configuring, and verifying accuracy of CMDB and asset tracking databases.



Daily


IT Owner

Participate in the implementation of other modules, as needed.



Daily


IT Owner

Review change requests to ensure proper CIs and service impact assessments are synched properly.



Daily


IT Owner / Change Manager

Perform and assist with CI interaction between incident, problem change.



Daily


IT Owner / Change Manager

Monitor and verify CMDB integrity for configuration items - validate discovery tool is capturing current CIs in production and identify errors in the database and process – make recommendations for improvements; may include pattern writing.



Daily


IT Owner

Maintain new enhancement and patch releases to CMDB components.



As frequently as necessary


IT Owner

Establish test cases for future enhancement capabilities.



As frequently as necessary


IT Owner

Participate in Change Management.



Daily


Change Manager

Provide input to identify opportunities to improve or reengineer the Configuration Management Processes.



As frequently as necessary


IT Owner

Creation and maintenance of service maps, CMDB data model, and documentation for tools used to support configuration management.



As frequently as necessary


IT Owner

Ensure that accurate configuration information is available to other key service management processes.



As frequently as necessary


IT Owner

Create, support, and maintain reporting of metrics within ServiceNow (or ITSM) for key business decisions. Define Configuration Management Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs), including metric definition, collection plan, collection frequency, collection ownership, reporting mechanisms and related process control plans.



As often as necessary; will be daily ea
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 75310 while calling.
 
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(Analyst: Configuration Management, Strong Communication Skills, Problem Solving Skills, ANALYTICAL THINKING in Oklahoma City, OK)
     
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