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Team Work Active Directory MicrosoftOffice Analyst
(Jobs in Salem, OR)
 
Requirement id 135389
Job title Analyst
Job location in Salem, OR
Skills required Windows 9x/2000/XP/NT/Vista/7, Written And Verbal Communication Skills, Presentation Skills, Team Work Active Directory MicrosoftOffi
Open Date 28-Jul-2022
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Windows 9x/2000/XP/NT/Vista/7, Written And Verbal Communication Skills, Presentation Skills, Team Work Active Directory MicrosoftOffi

start date:8/8/2022

End date:11/08/2022

submission deadline:8/2/2022

client info : DAS PS

Description:

As the Tier 1 Service Desk Technician for the Department of Administrative Services (DAS), you will play a key role in supporting the DAS IT Service Desk, which is responsible for triaging, troubleshooting, and repairing customer desktop IT issues through the use of consistent processes and procedures. You will also facilitate escalation and coordination of more complex technical issues with higher tiered teams in the Operations and Application Development units.

Some of what you will do:

• Provide first contact support of incoming requests to the DAS IT Service Desk ensuring courteous, timely, and effective resolution of end-user issues. Request and support types include providing basic support and troubleshooting, password resets, printer configurations, break/fix instructions, ticket routing and escalation as needed.

• Record and track the customer information, problem description, and relevant details through to final resolution.

• Respond to and communicate directly with customers regarding their assistance requests. Utilize available remote desktop technologies to troubleshoot and repair issues.

• Communicate with customers as needed regarding details of scheduled or unscheduled down-time of servers, network, applications, and databases.

Requirements are:

• A collaborative and tech-savvy teammate with a high attention to detail.

• At least two (2) years of information systems experience working in an IT service desk environment OR a cumulative amount of equitable training, experience, and/or education*.

*Education - Associates degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135389 while calling.
 
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(Analyst: Windows 9x/2000/XP/NT/Vista/7, Written And Verbal Communication Skills, Presentation Skills, Team Work Active Directory MicrosoftOffi in Salem, OR)
     
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