Excellent Communication Skills Organizational Skills Incident Management Active Di   Requirement id 110101 Job title Consultant Job location in Dauphin County, PA Skills required Call Center Experience, Ticketing Systems, Attention To Detail, Excellent Communication Skills Organizat Open Date 16-Sep-2020 Close Date Job type Contract Duration 1 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Call Center Experience, Ticketing Systems, Attention To Detail, Excellent Communication Skills Organizat Start Date :8/3/2020 Submission Deadline :9/27/2020 End Date :9/30/2020 Client Info : PennDOT Note: * ***This requisition requires onsite in-person first round interviews only.*** ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***The existing PO for this req goes through 12/31/20. PennDOT will extend this PO later in the calendar year.*** ***Do not resubmit candidates from previously released Help Desk req #s: 449285, 457364, 487180, 487176, 477568, 457364, 496252, 503982, 505852, 509775, 511077, 512967, 515674, 518855, 522988, 528611, 529675, 557706, 567555, 573224, 576284, 581741, 587871, 588926, 593466, 598607, 605245, 614256 & 621067.*** Vendors, please be aware that candidates submitted at least 6 months ago from 3/1/20 may now be reconsidered for this req. Description: Help Desk Analyst 1 (HDA1) - 2 to 3 years field experience. 2 year associates degree or equivalent technical study. This is a Tier 1 position requiring working on phones all day. This position is 100% phones and 85% password resets. No Tier 2 work will be performed. This is an operational type job and reliability and communication are key components to making the department successful. The Help Desk Analyst performs the skills listed below. • Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. • Investigates and resolves computer software and hardware problems of users. • Answers questions, applying knowledge of computer software, hardware, systems, and procedures. • Talks with technical and non-technical co-workers to research problem and find solution. • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution • Follow quality standards, and displays strong customer service skills. • Able to work in a team environment. • Complete assigned tasks. • Excellent communication skills; both written and spoken. • Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory • Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. • Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues. Required Skills: • Experience with call tracking and ticketing software • Attentive to details and ability to be resourceful (using supplied documentation) • Ability to support users with limited knowledge of computers, software, hardware and systems • Excellent communication skills and telephone manner. • Excellent organizational skills • Incident Management experience – Managing incidents including business expectations and communication • Basic User & Security Group Active Directory administration • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 • Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service • 2+ years previous IT Service Desk and/or Call Center experience required.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 110101 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), Call Center Experience job openings in Dauphin County, PA Jobs List PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (729126) Create date: 04-Apr-2024 Start date :03/04/2024 End Date : 06/30/2024 Submission deadline : 04/07/2024 Client Info : PennDOT Description : ------------------------------------------------------ There are two available Tier 1 positions. ***This requisition has an hour-long in-person interview.*** ***Clien.... (This job is for - job Jobs in PA DauphinCounty Analyst - (in Dauphin County, PA)) PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (688805) Create date: 28-Jul-2022 Start date :08/29/2022 End Date :06/30/2023 Submission deadline :8/2/2022 Client Info :PennDOT Description : There are currently six openings for this req. Candidates will first be screened on 8/5/22 and will continue each Friday thereafter until all positions are filled. ***This req.... (This job is for - job Jobs in PA DauphinCounty Developer - (in Dauphin County, PA)) PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (673485) Create date: 17-Feb-2022 Start Date :02/7/2022 End Date :06/30/2022 Submission Deadline :01/27/2022 Client Info :PennDOT This req isnt open for candidate submittal. It will be rereleased upon the managers request to fill the 1 position after the new hires get through training. Description .... (This job is for - job Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) PennDOT - SS2 A4 SC1 (Tier 2 Help Desk) (675665) Create date: 07-Feb-2022 Start Date :03/7/2022 End Date :06/30/2022 Submission Deadline: :02/9/2022 Client Info: PennDOT Description: ***This requisition requires an hour-long virtual interview via Teams.*** ***Client would prefer candidates local to the Harrisburg, PA Area.*** <.... (This job is for - job Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) DOS-A4 Core SD2 (660548) Create date: 24-Aug-2021 Start Date :09/06/2021 End Date :12/31/2021 Submission Deadline :08/31/2021 Client Info : DOS Description : The Call Center Analyst is doing call center work. They are taking calls and helping people on the computer with logins, resets and assistance getting through applic.... (This job is for - Help Desk ServiceNow Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA))    Call Center Experience job openings in other states Jobs List Transportation Technician 3 - 62767 Create date: 16-May-2024 No of Submissions : 4 Start date : 06/03/2024 End date : 12/03/2024 Submission deadline : 05/21/2024 Client info : TN DOT Note : * Position Location : On Site Description : An advanced level position that ensu.... (This job is for - Jobs in TN Chattanoogatn TechLead - (in Chattanoogatn, TN)) Service Desk Personnel -61844 Create date: 22-Nov-2023 Start date : 12/18/2023 End date :12/18/2024 Submission deadline :11/30/2023 Client info : TN DOT Note: * Position Location: On Site Description : Work Location: 505 Deaderick St., Ste. 500 Nashville, TN 37243.... 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(This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Service Desk Analyst - I (Junior) - 20230213033032 Create date: 13-Feb-2023 start date : 3/6/2023 End date : 3+months from the start date. submission deadline : 02-20-2023 Note : * Job Site : On-Site Description : The Service Desk position provides outstanding customer service at all times. The service desks role.... (This job is for - job Jobs in MI Flint Analyst - (in Flint, MI))     (Consultant: Call Center Experience, Ticketing Systems, Attention To Detail, Excellent Communication Skills Organizat in Dauphin County, PA)

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