Computer Hardware Active Directory Communications Experience Trouble Shooting PC O   Requirement id 131828 Job title Consultant Job location in Dauphin County, PA Skills required IT Service Management, Call Center Experience, Ticketing Systems, Computer Hardware Active Directory Commu Open Date 07-Feb-2022 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: IT Service Management, Call Center Experience, Ticketing Systems, Computer Hardware Active Directory Commu Start Date :03/7/2022 End Date :06/30/2022 Submission Deadline: :02/9/2022 Client Info: PennDOT Description: ***This requisition requires an hour-long virtual interview via Teams.*** ***Client would prefer candidates local to the Harrisburg, PA Area.*** Regards to the RTR end date please enter 6/30/22. The PO is anticipated to then be funded from 7/1/22 - 6/30/23. This position is onsite and at the PennDOT Server Farm. There is free off-street parking on-site around the building. This is an operational type job and reliability, and communication are key components to making the department successful. The Tier 2 candidate will perform the skills listed below- • Provides technical assistance, support, and advice to end users for hardware, software, and systems. • Provides hands-on technical assistance to business and technical users. • Investigates and resolves computer software and hardware problems of users. • Serves as a contact for level 2 support. • Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary. • Determines whether problem is caused by hardware, software, or system. • Answers questions, applying knowledge of computer software, hardware, systems, and procedures. • Talks with technical and non-technical co-workers to research problem and find solution. • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. • Experienced with a variety of call-tracking software and systems. • Reads trade magazines and engages in independent study to maintain current industry knowledge. • Follow quality standards and displays strong customer service skills. • Able to work in a team environment. • Complete assigned tasks. • Strong communication skills; both written and spoken. Additional Skills & Experience: o 2+ years supporting technology in a fast-paced environment. o 2+ years experience with Windows 7 operating system. o 2+ years experience with PC troubleshooting and repair. • Knowledge of Microsoft Windows 7 with emphasis on troubleshooting. • Experience with Microsoft Office products including Word, Excel and Outlook. Knowledge of and interest in emerging technologies. • Write or revise user-training manuals and procedures. • Develops training materials, such as exercises and visual displays. • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. • Train computer users. • Maintain daily performance of computer systems. • Respond to email messages for customers seeking help. • Excellent customer service skills and ability to resolve issues while maintaining positive attitude is most important. • Strong written and verbal communications skills. • Previous 2nd line support experience. • Ability to simplify situations and solutions. • Excellent telephone manner. • Clear, concise e-mail. Ability to meet deadlines. • Detail oriented. Great organization skills. • A commitment to ongoing training. • Proven ability to work in a timely and efficient manner on daily tasks. • Proven ability to exercise judgment within defined procedures and practices to determine appropriate action. Required Skills: • Experience with call tracking and ticketing software • Attentive to details and ability to be resourceful (using supplied documentation) • Ability to support users with limited knowledge of computers, software, hardware, and systems • Above average communication skills and telephone manner. • Excellent organizational skills   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 131828 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), IT Service Management job openings in Dauphin County, PA Jobs List PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (703626) Create date: 02-Feb-2023 Start date :03/31/2023 End Date :06/30/2023 Submission deadline :02/09/2023 Client Info :PennDOT Description : --------------------------------------------- ***This requisition has an hour-long in-person interview at The Server Farm.*** ***Client would prefer candidates local to the Harrisb.... (This job is for - job Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA)) PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (688805) Create date: 28-Jul-2022 Start date :08/29/2022 End Date :06/30/2023 Submission deadline :8/2/2022 Client Info :PennDOT Description : There are currently six openings for this req. Candidates will first be screened on 8/5/22 and will continue each Friday thereafter until all positions are filled. ***This req.... (This job is for - job Jobs in PA DauphinCounty Developer - (in Dauphin County, PA)) OA-OIT - BA3 - PAITSA2 (673915) Create date: 07-Feb-2022 Start Date :01/31/2022 End Date :06/30/2022 Submission Deadline: :02/10/2022 Client Info: OA/OIT Description: POSITION PURPOSE: This position is part of a team within OA-OIT, Technology Business Office (TBO), Bureau of IT Service Management, Service Quality Assurance..... 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