Call Center Experience Computer Technician Software Hardware Windows 7 Office 365   Requirement id 134584 Job title Consultant Job location in Dauphin County, PA Skills required IT Services, Ticketing Systems, Call Tracking, Call Center Experience Computer Technici Open Date 17-Jun-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: IT Services, Ticketing Systems, Call Tracking, Call Center Experience Computer Technici Start Date : 6/20/2022 End Date : 06/30/2023 Submission Deadline : 06/19/2022 Client Info : PennDOT Description : ***This requisition requires an hour-long virtual interview via Teams.*** ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***Do not resubmit candidates from previously released Help Desk req #s: 449285, 457364, 487180, 487176, 477568, 457364, 496252, 503982, 505852, 509775, 511077, 512967, 515674, 518855, 522988, 528611, 529675, 557706, 567555, 573224, 576284, 581741, 587871, 588926, 593466, 598607, 605245, 614256, 621067, 632732, 643056, 651220, 657863, 665209, 673485 & 677888.*** Vendors, please be aware that candidates submitted at least 6 months ago from 6/20/22 may now be reconsidered for this req. Regards to the RTR end date please enter 6/30/23 since that is what the PO reflects. This position is 100% onsite and at the PennDOT Server Farm. There is free off-street parking on-site around the building. This is a Tier 1 position requiring working on phones all day. This position is 100% phones and 85% password resets. No Tier 2 work will be performed. This is an operational type job and reliability, and communication are key components to making the department successful. The Help Desk Analyst performs the skills listed below. • Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. • Investigates and resolves computer software and hardware problems of users. • Answers questions, applying knowledge of computer software, hardware, systems, and procedures. • Talks with technical and non-technical co-workers to research problem and find solution. • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution. • Follow quality standards and displays strong customer service skills. • Able to work in a team environment. • Complete assigned tasks. • Excellent communication skills; both written and spoken. • Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory • Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. • Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues. Required Skills: • Experience with call tracking and ticketing software • Attentive to details and ability to be resourceful (using supplied documentation) • Ability to support users with limited knowledge of computers, software, hardware, and systems • Above average communication skills and telephone manner. • Excellent organizational skills • Basic User & Security Group Active Directory administration • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365 • Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation) • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service • 1+ years previous IT Service Desk and/or Call Center experience required. ***Saturday work from 8 AM - 12 PM is scheduled for once a quarter and management will give at least two weeks notice beforehand.***   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134584 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), IT Services job openings in Dauphin County, PA Jobs List PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk) (673485) Create date: 17-Feb-2022 Start Date :02/7/2022 End Date :06/30/2022 Submission Deadline :01/27/2022 Client Info :PennDOT This req isnt open for candidate submittal. It will be rereleased upon the managers request to fill the 1 position after the new hires get through training. Description .... 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(This job is for - Jobs in ND Bismarck Consultant - (in Bismarck, ND)) Cooperative GSA Purchase For Higher Ed And CTS -110.7-22-042 Create date: 17-Jun-2022 start date:7/11/2022 submission deadline:6/24/2022 client info : Management & Budget, Office of Note: * Job Title: Cooperative GSA Purchase for Higher Ed and CTS - Research and Advisory Membership. Description: The State of North .... (This job is for - Jobs in ND Bismarck Consultant - (in Bismarck, ND))     (Consultant: IT Services, Ticketing Systems, Call Tracking, Call Center Experience Computer Technici in Dauphin County, PA)

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