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Installing And Configuring Desktop Support PRINTERSCANNER SETUP Ticketing Systems
 
Requirement id 110238
Job title Consultant
Job location in Lackawanna County, PA
Skills required Drivers License, TRAVEL MANAGEMENT MODULE, Troubleshooting Problems With Hardware And Software, Installing And Configuring Desktop Suppo
Open Date 22-Sep-2020
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Drivers License, TRAVEL MANAGEMENT MODULE, Troubleshooting Problems With Hardware And Software, Installing And Configuring Desktop Suppo

Start Date :10/13/2020
Submission Deadline :09/24/2020
End Date :12/31/2020

Client Info : PennDOT

Note:

* This requisition may require onsite in-person first round interviews only.
* The existing PO for this req goes through 12/31/20. The PO will extended later in the calendar year.
* Client seeks candidates local to Lackawanna County, PA.

* Please be advised that this positions will require travel throughout The Commonwealth to support various client locations. This resource will be headquartered in District 4-0 Office in Dunmore and provide support for all six counties and stockpiles (Lackawanna, Luzerne, Pike, Susquehanna, Wayne, Wyoming) Candidate must possess a valid drivers license and use their personal vehicle to travel to and from sites, as well as transport computer equipment such as computers, monitors, and printers. Candidate must be comfortable traveling to various parts of the state and working around active construction and stockpile sites as well as large fleet equipment. Occasional travel to other districts and/or overnight travel for training may be required. Client will cover expenses falling within The Commonwealths Expense Reimbursement Guidelines and Policies. Please discuss the travel requirements with each candidate prior to submission to ensure they are willing and able to meet clients expectations.

Description:

PennDOT requires the services of a Workstation Specialist with advanced PC installation, support and troubleshooting experience to work with existing PennDOT IT team members to support users located at various offices, construction field site offices, county stockpiles, and other remote offices throughout their geographic five-county region within the Commonwealth. The Workstation Specialist will be responsible for assisting IT staff by providing Tier 2 support for hardware and software and installation and troubleshooting services throughout District 4. Candidate must possess the ability to install and configure PC hardware, peripherals, and software in both a network (primarily) and stand-alone environments. The ability to use diagnostic software is required. The ability to read, understand and follow technical manuals, schematics, and documented processes in the English language is required. The ability to assemble and support a microcomputer system and multifunction printers, as well as install Cat5e and/or Cat6 cable runs and perform cable terminations is required. Specific knowledge required in LAN/WAN, TCP/IP, Remedy, MS Windows, RDP, and SCCM. The resource may also be required to document and follow technical processes. Strong communications, customer service skills, leadership, a high level of attention to detail, and the ability to function effectively in a fast-paced environment are also required.

Although the primary focus of this position is to support field site offices, the Workstation Specialist will also be required to support all other areas of PennDOT including all units throughout the District Office, County Offices and Stockpiles, Traffic Management Center, Driver License Centers, Welcome Centers, and Department of Community and Economic Development (DCED) and PA Emergency Management Association (PEMA) remote sites, should the need arise.


Specific duties for the position include:

1. Installs computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.
A. Installs and configures PC hardware and peripherals to meet user requirements.
B. Installs and troubleshoots Cisco VPN routers.
C. Connects/disconnects PCs and printers to the network or local device.
D. Assigns workstation names for PCs being added to the network using Active Directory.
E. Installs related software (Windows, applications, network drivers) needed for proper functioning o
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 110238 while calling.
 
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(Consultant: Drivers License, TRAVEL MANAGEMENT MODULE, Troubleshooting Problems With Hardware And Software, Installing And Configuring Desktop Suppo in Lackawanna County, PA)
   
 
     
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