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MS Office IT Service Management Consultant
(Jobs in COLUMBIA, SC)
 
Requirement id 146810
Job title Consultant
Job location in Columbia, SC
Skills required Desktop Support, Written And Verbal Communication Skills, Self Starter, MS Office IT Service Management
Open Date 12-Apr-2024
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Desktop Support, Written And Verbal Communication Skills, Self Starter, MS Office IT Service Management

Start date : 05/13/2024

Submission deadline : 4/19/2024

Client info : Department of Social Services

Note :

* INTERVIEW PROCESS (WHO WILL CONDUCT I/V, PHONE OR IN-PERSON, HOW MANY ROUNDS OF I/VS)?

- INTERVIEW WILL BE BY INTERVIEW PANEL, IN PERSON OR SKYPE/TEAMS WITH VIDEO.

* SCHEDULE INTERVIEW: HOW SOON CAN YOU SCHEDULE AN INTERVIEW (DATE / TIMES)?

- WITHIN 2 WEEKS OF CLOSING.

Description :

Project is to provide technical support and assistance for Early Care and Education Services, to include applications and devices. Project will include coordination with the Field Support Services Manager and the Early Care and Education Systems Manager to plan and prioritize scheduling and staffing for deployment of software, applications, implementation of IT project deliverables, ongoing support, and to staff any special short-term projects for the Early Care and Education program staff.

DAILY DUTIES / RESPONSIBILITIES:

This position will provide technical expertise for ongoing deployment and support of Agency devices and applications used by the Early Care and Education (ECE) program. This position will work for the Field Support Services Supervisor, and coordinate services with the Early Care and Education Systems Manager. Position may consult with and work with the Agency infrastructure, server, and database teams, as well as the ECE Systems team, and ECE Program managers. This position will coordinate and consult with Agency management, technical teams, and application teams to achieve stable and responsive systems and services with a goal of improved device and service availability and performance for Early Care and Education customers.

This position will provide technical expertise for ongoing deployment and support of the SC Department of Social Services Early Care and Education program staff, to include support and troubleshooting of voice and data communication networks, end user devices and services.
This position will work for the Field Support Services Manager, and in consultation with the Early Care and Education Systems Manager. The position will coordinate efforts with the Agency Help Desk, Field Support, Infrastructure, Server, and Database teams. This position will consult with Early Care and Education management, technical, and application support teams to achieve stable and responsive systems and services, with a goal of improved service availability, and stable end user device availability and performance for Early Care and Education staff.

This will include installation and support applications, software, and services deployed to support the Early Care and Education program. This position will consult with vendors and the Field Support Services Manager to document installation and support processes and identify any methods and processes to improve support.

Candidate must:

• Understand the interactions between systems, applications, and services within the environment, and evaluate the impact of changes or additions.
• Analyze systems and perform usability testing to ensure performance and reliability, enhance scalability, and meet security requirements.
• Understand user and process requirements and ensure those requirements can be achieved through high quality deliverables.
• Work closely with Agency Security, End User Support, Network Services, and Network Communications teams to identify, prevent, and mitigate network and client vulnerabilities.
• Provide technical expertise for ongoing development and support of the SC Department of Social Services voice and data communication networks, systems and services deployed in support of the Agencys Early Care and Education staff
• Consult with and assist Agency infrastructure team and Agency partners to achieve, monitor and resolve
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 146810 while calling.
 
Other jobs in SC: Beaufort (1), Blythewod (2), Blythewood (3), Charleston (17), Columbia (37), Greenville (4), Hartsville (2), North Charleston (2), Overland Park (1), San Francisco (1), SENECA (4), South Carolina (1), Spartanburg (3), Unknown (2),
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(Consultant: Desktop Support, Written And Verbal Communication Skills, Self Starter, MS Office IT Service Management in Columbia, SC)
     
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