Specialist (Jobs in Nashville, TN)   Requirement id 136066 Job title Specialist Job location in Nashville, TN Skills required Call Center Experience, Print Industry, Bachelors Degree, Open Date 26-Aug-2022 Close Date Job type Contract Duration 23 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Call Center Experience, Print Industry, Bachelors Degree, start date:9/19/2022 End date: 08/02/2024 submission deadline: 09/02/2022 client info : TN DOT Note: * Position Location: On Site Description: Job Code 77519 Summary: Under immediate supervision, is responsible for entry level professional network technical support work of routine difficulty; and performs related work as required. Distinguishing Features: This is the entry level class in the Network Tech Specialist sub-series. An employee in this class learns to install telecommunications hardware and network components and provide technical support to network users. This class differs from the Network Tech Specialist 2 in that an incumbent of the latter performs at the intermediate level. This class flexes to and differs from the Network Technical Specialist 3 in that an incumbent of the latter provides technical consultation for network problem diagnosis and resolution, plans and implements network design, and writes technical specifications. Examples of duties and responsibilities: 1. Learns to install CRTs, personal computers, modems, controllers, printers and other hardware needed to access the States mainframe computer via the teleprocessing system; ensures that the installation site is prepared with grounded electrical outlets, cables and appropriate work surfaces for equipment; learns to bind cables and arrange passive equipment such as modems, splitters and control units in a manner that is least disruptive to the office environment; in the installation process, ensures network capability, software accessibility and terminal security. 2. Learns to diagnose and resolve problems with telecommunications and related equipment including terminals, printers, modems, multiplexors, channel extendors, digital service units, communications circuits, interface cables and other network components; learns to use diagnostic equipment such as line and modem monitors, cable testers, telephone signal testers, toner-continuity testers and short circuit detecting devices to locate and identify the source of problems. 3. Learns to repair and replace defective equipment on site, whenever possible, or refers to telecommunication vendors for repair in cases of vendor responsibility. 4. Learns to provide technical support to network users in areas such as solving routine problems and instructing them on procedures for reporting problems with and using their equipment; learns to provide technical support to applications programming, computer operations and technical software support staff in situations involving network use or problem resolution. 5. Maintains inventory of terminal equipment, cables, connectors and supplies; ensures that accurate information is maintained on what equipment is tied into the network; documents what parts and equipment are installed and ensures that this information is entered into the network inventory data base. 6. May learn to assist in writing technical specifications for procuring network related equipment; may learn to assist in technical product evaluation and procurement activities. Minimum Qualifications – Network Technical Specialist 1: Education and Experience: Graduation from an accredited college or university with a bachelors degree. Substitution of Experience for Education: Experience in one or more of the following areas may substitute for the required degree on a year-for-year basis to a maximum of four years; (1) diagnosing or resolving problems with communications circuitry, video displays, printer, modems, controllers, or other closely related software and hardware malfunctions on a telecommunication network system or on computer platforms such as microcomputers, minicomputer, as well as peripheral devices utilized by the mainframe; or (2) installing computer hardware; or (3) planning telecommunications hardware requirements to meet business needs; or (4) diagnosing or resol   Call 502-379-4456 Ext 100 for more details. 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