Interpret Technical Information And Business Needs Customer Service Skills ITIL Ex   Requirement id 46203 Job title Analyst Job location in Chester, VA Skills required IT Outsourcing Or Shared Service Environment, IT Infrastructure Oversight, Excellent Oral And Written Communication Skills, Interpret Technical Information And Busi Open Date 01-Jun-2015 Close Date Job type Not specified Duration 11 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: IT Outsourcing Or Shared Service Environment, IT Infrastructure Oversight, Excellent Oral And Written Communication Skills, Interpret Technical Information And Busi Description: Assist multiple service delivery managers in providing Cross Functional Services oversight of the IT infrastructure managed services contract. • Manage Service Level Agreement Oversight Process • Manage RU Oversight Process • Assist in the oversight of cross functional services using the Information Technology Infrastructure Library (ITIL) framework • Review service level agreement results • Review vendor invoices • Oversee escalated IT infrastructure support issues when standard support processes fail to achieve the desired results • Oversee Incident RCA Process • Oversee Change Management Process • Oversee Problem Management Process Required Skills: * Best practices in service management including contract and vendor management in and IT outsourcing or shared service environment * Experience with IT Infrastructure Oversight * strong oral and written communication - must be able to interpret technical information and business needs * strong customer service skills across management, customers, vendors * Experience utilizing ITIL Desired Skills: * CoVA state/agency experience * ITIL certification   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 46203 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), IT Outsourcing Or Shared Service Environment job openings in Chester, VA Jobs List Service Delivery Analyst - 422243 Create date: 31-Jul-2015 Description: Please dont submit candidates previously submitted to SDA roles. They have been reviewed, and manager has requested new candidates with focus on depth of knowledge in Network, Voice, and Messaging Assist multiple service delivery managers in vendor oversight of the IT infrastructure managed services contract. job Jobs in VA Chester Analyst - (in Chester, VA)) Service Delivery Analyst SLM - 412786 Create date: 01-Jun-2015 Description: Assist multiple service delivery managers in navigating the Service Lifecycle Management Process by being the POC for all SLM activities in Technology Services. • Serve as primary SME for SLM process activities for the Technology Services group. • Solicit input from service leads necessary to complete service lifec.... (This job is for - job Jobs in VA Chester Analyst - (in Chester, VA))         (Analyst: IT Outsourcing Or Shared Service Environment, IT Infrastructure Oversight, Excellent Oral And Written Communication Skills, Interpret Technical Information And Busi in Chester, VA)

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