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Change Management Microsoft Suite Analyst
(Jobs in McLean, VA)
 
Requirement id 86390
Job title Analyst
Job location in Mclean, VA
Skills required Automation Test Developement, Salesforce Application Development, BS Degree In Computer Science, Change Management Microsoft Suite
Open Date 12-Dec-2018
Close Date
Job type Contract to Hire
Duration 24 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Automation Test Developement, Salesforce Application Development, BS Degree In Computer Science, Change Management Microsoft Suite

Job Description :

**Need a technical systems analyst who will interact with the business side to gather requirements and convert into user stories and use cases. This person will interact with the technical team (developers, etc.)

-prefer local candidates, but open to non-local

-will be 1 step to hire (f2f or webex)

-URGENT requirement

-any work authorization fine

-multi-year contract

Key Responsibilities:

Partner with cross-functional teams to streamline and optimize Customer Success Processes
Partner and align upstream with cross-functional team members on handoff processes post opportunity/booking
Work with solution architects, business analysts and domestic/off-shore development teams in building holistic solutions
Lead and/or participate in project implementations including but not limited to requirements gathering, multi-project management, system configuration, documentation, pre-/post-deployment QA testing
Serving as a technical advisor for out of the box and best practices on various ecosystems on Salesforce.com platform
Oversee Service Cloud day to day operations, maintenance, and support
Define key components and their impact on business prior to each Salesforce releases

Key Qualifications:

Has experiences in Service Cloud, Communities, Lightning, Call Centers, Case Deflection, Milestones, SLAs, etc.
Deep understanding of streamlining post Sales and Support processes
Has deep passion in researching for best practices, industry benchmarks, productivity/automation, and service efficiency
5+ years in a Service Cloud related or a Consultative role delivering multiple service-related projects
5+ years of hands-on, end-to-end, experience in delivering service solutions
Salesforce Admin Certification Required, Advanced Admin, and/or Service Cloud Consultant Certifications
Comfortable with coordinating/leading solution designs, development/configuration, and deployment across multi-dimensional teams
Communicate effectively with a non-technical audience to understand business needs and be able to explain complex systems/technical topics in a clear and concise manner
Ability to analyze business processes and/or business systems for inefficiencies
Experiences in change management
Ability to lead and facilitate recommendations
Maximize the value of native Salesforce functionalities vs custom build solutions
Utilize analysis and diagramming tools to present business processes
Continuously expand Salesforce knowledge and leverage new capabilities/features to meet business needs
Experience in Google Suite and/or Microsoft Suite
Bachelors Degree in Computer Science
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 86390 while calling.
 
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(Analyst: Automation Test Developement, Salesforce Application Development, BS Degree In Computer Science, Change Management Microsoft Suite in Mclean, VA)
     
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