Helpdesk Ticketing System Remote Tool Remote Support A+ ITIL Security+ NETWORK + C   Requirement id 135056 Job title Analyst Job location in Mechanicsville, VA Skills required Helpdesk Support, Hardware Troubleshooting, Communication Skills, Helpdesk Ticketing System Remote Tool Re Open Date 13-Jul-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Helpdesk Support, Hardware Troubleshooting, Communication Skills, Helpdesk Ticketing System Remote Tool Re Start Date : 07/25/2022 End Date : 06/30/2023 Submission Deadline : 7/18/2022 Client Info : ABC Description : **There IS available parking at this facility for contractors at no cost. Must comply with ABCs evolving COVID policies. Duration Expectation: Currently the role is slated for one year, through 6/30/2023. ABOUT THE ROLE This is a Helpdesk/Ops support role and tasks will be performed from their desk. Operations Support Analyst for Tier 1 Help Desk Operations, monitoring emails, phone calls and other customer support activities. If your candidate is looking for a desktop or security related role (or something other than pure Helpdesk), please do not submit them. There has been some confusion with candidates believing the role involved more desktop or security related responsibilities. It does not. Pls note: Initial schedule will be Monday - Friday 8AM to 5PM through training period. Once training ends contractor will have a flexible hybrid schedule (3 days on-site required) following ABCs policy of in the office in Mechanicsville, VA. More discussion around schedule if selected for interview. Pls make sure the candidate is aware before submitting. UPDATED INFO: The primary hours will be 8AM to 5PM, we will seek to limit any nights/weekend hours for contractors outside of those hours. That said, if we need coverage, there could be an opportunity to work nights and weekends, but the goal is 8AM to 5PM. Essential Job Functions: • Able to Identify, research, and resolve technical and procedural issues. • Respond to telephone calls, emails, tickets, and personnel requests for technical support. • Documents, tracks, and monitors issues/tickets to ensure a timely resolution. • Escalate unresolved issues/ticket to Tier II/III support. • Must read and comprehend technical procedures and Standard Operating Procedures (SOPs). • Communicate accurate and useful status updates. • Manage and report time spent on all work activities. • Must be able to work in a team environment. • Must be customer service focused. • Work independently and proactively with minimal supervision/direction. • Flexible and able to adapt to a rapidly changing environment. • Must be able to work flexible shift schedules, to include nights, weekends, and some holidays. MINIMUM QUALIFICATIONS AND TECHNICAL SKILLS • Technical problem resolution, judgment, and decision-making skills. • Strong analytical, interpersonal, and written/verbal communication skills. • Three years of technical customer service experience or equivalent education. • Ability to exhibit a positive approach and the ability to work efficiently as an individual contributor and team member. • Flexible and able to adapt to a rapidly changing environment. • Ability to communicate well and work independently with minimum supervision. • Willingness to learn new technologies, dive into challenges and take direction. TECHNICAL SKILLS • Basic knowledge of Microsoft Client Operating Systems (Windows 10) • Experience on Microsoft Windows Server 2008/2012/2016 and Office 365. • Experience with client and server Anti-Virus software applications. • Experience with Cisco AnyConnect/WebEx/Jabber/Video Conferencing • General Knowledge of VoIP and Video over IP. • Basic knowledge of Network topologies and IP address usage • Familiarity with Multi-Factor Authentication environments. • Experience with Virtual Server and Desktop Technologies. PREFERRED QUALIFICATIONS • Degree in a relevant field preferred or equivalent relevant experience in IT support. • ITIL certification preferred • Network+, A+ or Security+ Certif   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135056 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),    Helpdesk Support job openings in other states Jobs List NJATSCU Business Systems Consultant 3 Helpdesk (731445) Create date: 20-Mar-2024 Job Title: NJATSCU Business Systems Consultant 3 Helpdesk / Customer Support (731445) Hybrid start date :03/24/2024 End date :07/20/2024 submission deadline : 3/25/2024 client info : Judiciary Description : Position is Hybrid;.... (This job is for - Business Analyst Jobs in NJ Trenton Consultant - (in Trenton, NJ)) NJATSCU Business Systems Consultant 3 Help Desk (728426) Create date: 02-Feb-2024 Hybrid start date :02/11/2024 End date :03/09/2024 submission deadline :2/7/2024 client info :Judiciary Description : Position is Hybrid; 2 Days Onsite, 3 Days Remote. Project will be extended. EXCELLENT written and verbal c.... (This job is for - Business Analyst Jobs in NJ Trenton Consultant - (in Trenton, NJ)) GA DHS - SHINES Help Desk Support Analyst (721429) Create date: 26-Sep-2023 Remote start date :10/30/2023 End date :06/30/2024 submission deadline :09/29/2023 client info :DHS Description : Qualifications and Education Requirements • Bachelors degree in related field AND Five (5) years of experience in In.... 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(This job is for - Jobs in GA Atlanta Consultant - (in Atlanta, GA))    Helpdesk Support job openings in VA Jobs List VDOT System Administrator 4 Colonial Heights, (727985) Create date: 25-Jan-2024 Onsite start date :02/05/2024 End date :06/30/2024 submission deadline : 1/30/2024 client info :VDOT Description : *Local Colonial Heights, VA candidates required *ALL interviews conducted ONSITE *100% ONSITE work *assign.... (This job is for - job Jobs in VA ColonialHeights Administrator - (in Colonial Heights, VA)) VDOT System Administrator 3 Salem, VA ONSITE (724533) Create date: 16-Nov-2023 Onsite Start date :12/18/2023 End date :06/30/2024 Submission deadline :11/21/2023 Client info :VDOT Description : *Local Salem, VA candidates required *ALL interviews conducted ONSITE *100% ONSITE work *rotating on-call.... (This job is for - job Jobs in VA Salem Administrator - (in Salem, VA)) VDOT System Administrator 4 Salem, VA ONSITE (724529) Create date: 16-Nov-2023 Onsite Start date :12/18/2023 End date :06/30/2024 Submission deadline :11/21/2023 Client info :VDOT Description : *Local Salem, VA candidates required *ALL interviews conducted ONSITE *100% ONSITE work *rotating on-call.... (This job is for - job Jobs in VA Salem Administrator - (in Salem, VA)) VDOT - System Administrator 3-(724622) Create date: 14-Nov-2023 Onsite Start date :12/04/2023 End date :06/30/2024 Submission deadline :11/17/2023 Client info :VDOT Description : Pls NOTE: Role is located in Fairfax, VA - local candidates only due to ON SITE requirement. If selected, an initia.... (This job is for - job Jobs in VA Fairfax Administrator - (in FAIRFAX, VA)) VDOT System Administrator 3 Colonial Heights, (723809) Create date: 10-Nov-2023 Onsite Start date :11/27/2023 End date :06/30/2024 Submission deadline :11/15/2023 Client info :VDOT Description : *Local Colonial Heights, VA candidates required *ALL interviews conducted ONSITE *100% ONSITE work .... (This job is for - job Jobs in VA ColonialHeights Administrator - (in Colonial Heights, VA)) (Analyst: Helpdesk Support, Hardware Troubleshooting, Communication Skills, Helpdesk Ticketing System Remote Tool Re in Mechanicsville, VA)

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