Microsoft Office Technical Knowledge Windows Problem Solving Skills Active Directo   Requirement id 118700 Job title Consultant Job location in Richmond, VA Skills required Systems Security Operations, Technical Help Desk, IT Support, Microsoft Office Technical Knowledge Win Open Date 20-Aug-2021 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Systems Security Operations, Technical Help Desk, IT Support, Microsoft Office Technical Knowledge Win Start Date :08/30/2021 End Date :02/25/2022 Submission Deadline :08/26/2021 Client Info : City of Richmond Note : * gency Interview Type: Web Cam Interview Only Description : Pls be aware of the following bf you submit: Parking is NOT provided for contractors. Pls share that with your candidates bf you submit so they are aware this could pose an addl expense for them OR you (vendor/employer) can choose to reimburse them for parking but max vendor rate will NOT change. Pls submit candidates that currently reside in Richmond only! The position is not a telecommuter or telework, it is onsite 8hrs x 40hrs per week. Start time will be 0800 - 4pm with 1/2 lunch or 8:00 - 4:30pm with 1hr lunch. The position is Monday thru Friday. The City of Richmonds Department of Information Technology is seeking an experienced professional to serve as a staffer for our Help Desk. Position requires at least one to three years of documented computer management skills in an enterprise environment. Strong analytical, interpersonal, verbal/written communication and organizational skills are also essential. The IT Technical Support/Help Desk team member will triage customer IT issues or requests and assign work tickets to 2nd Tier Field Services and Tier 3 Services support teams. The IT Technical Support/Help Desk team member serves as a 1st tier technical support and liaison for internal business units for all City of Richmond computer systems and solutions related technical issues and/or requests. This includes, but is not limited to, customer technical support calls, software troubleshooting, user & badge database data updates, check printing, incident follow-up, incident escalation and small project management. This position will be in an On-Call rotation within the department, and must be available for off-hour and weekend support. Key Job Elements include; the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Record and maintain accurate incident and change records, Respond physically to trouble situations within City Hall and conduct troubleshooting as may be required, Conduct routine walk-throughs of Call Center, correcting both appearance and functional imperfections, City of Richmond vendors and guests, as may become necessary, Contribute suggestions for improvements in the quality, integrity, and efficiency of operations regularly. Microsoft Office (MS) suite and MS Operating Systems experience essential; assure that the DITs philosophy: quality services to clients; development, growth, involvement and recognition of employees; sound economic principles; and an environment which is conducive to innovation, positive thinking and expansion - is considered in carrying out the duties and responsibilities of this position. • Troubleshoot systems software and address basic incident requests. • Respond and follow up on technical help tickets submitted via phone, email, and walk-ups • Escalate and follow-up on urgent incidents with department managers. • Provide IT support for Windows, Microsoft Office, and a variety of other applications used internally • Independently investigate and implement solutions to technical issues • Identify recurring technical issues and propose solutions to address the root of the problems • Experience installing and configuring Windows OS, networked and local printers, and business applications • Windows 10 administration and bug fixing in an Active Directory environment • Excellent problem solving skills in Microsoft Office applications • Basic TCP/IP networking concepts • Audio/Visual setup and support • Experience with IT support ticketing systems • Write process and incident resolution docu   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 118700 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Systems Security Operations job openings in Richmond, VA Jobs List Information Security Analyst Sr - J-10-650-833 Create date: 22-Feb-2012 [**Note : Dead Line : 02/27/2012**] [Note : Start Date : 03-19-2012 End Date : 12-31-2012] Description : Senior Security Analyst 10 Month Contract; Richmond, VA **Candidates MUST be able to interview in person in Richmond, VA** Client is currently recruiting for a Senior Security.... (This job is for - Jobs in VA RICHMOND Analyst - (in Richmond, VA))    Systems Security Operations job openings in other states Jobs List Systems Security Engineer I - J-11-353-926 Create date: 26-Sep-2018 Description: The Systems Security Engineer is responsible for developing and implementing enterprise wide architectural solutions with respect to information/systems security and identity/access management. By leveraging, supporting and enhancing the existing enterprise security architectures, this position works to ensure the technological needs o.... (This job is for - CI CD Jobs in MD OwingsMills Engineer - (in Owings Mills, MD))     (Consultant: Systems Security Operations, Technical Help Desk, IT Support, Microsoft Office Technical Knowledge Win in Richmond, VA)

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