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Requirement id 119161
Job title Analyst
Job location in Green Bay, WI
Skills required Software And Hardware Configuration Management., Networking Experience, Windows, Mac OS Printer Operations Microsoft Offi
Open Date 14-Sep-2021
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Software And Hardware Configuration Management., Networking Experience, Windows, Mac OS Printer Operations Microsoft Offi

start date:10/4/2021
End date:3 Months from projected start date

submission deadline:9/22 at 4:00PM CST

client info : Brown County

Note:

* Contract Duration:3 months, CTH

* Interview Process:Remote or In-person 1 hour initial interview

* Secondary 1 hour interview may be requested

* Onsite or Remote: Candidates will be required to be on-site through the contract period. Remote work for any off hours support will be permitted.

Description:

The ESA II Generalistis responsible for providing support to staff with computer hardware and software issues. This position will be focused on providing support for employees across various departments and locations. This role is responsible for the deployment, maintenance, monitoring, analysis and resolution of the equipment, both physical and virtual, that delivers the end user access to the digital content. A Generalist must be familiar with a variety of cloud system concepts, ITIL practices, and procedures, relying on experience and judgment to plan and accomplish goals, performing a variety of complicated tasks, with expectations to have a wide degree of creativity and latitude.

ESSENTIAL DUTIES:

1. Communicate. Effectively communicates with customers, management and coworkers. Shares appropriate work order andproject information. Coordinates and schedulesmeetings with users of all levels and is punctual. Keeps calendar up to date.

2. Self-Directed. Works and researches independently with little or no direct supervision to perform day-to-day operations. Ensures work is followed through to completion and on time.

3. Prioritize. Performs activity based on urgency by logically prioritizing work orders, projects, maintenance and break-fix work.

4. Troubleshoot. Performs intermediate and advanced troubleshooting. Identifies root cause of problems. Identifies roadblocks and finds possible alternatives with appropriate urgency. Escalates problems to management, the customer and/or vendors. Deploys solutions in a timely manner.

5. System Maintenance. Maintains existing systems, programs, interfaces and reports according to changing requirements, user needs, funding changes and/or best practices. This includes:

a. Investigating impact of modifications and adjustments to existing systems software and interfaces.

b. Managing and performing system upgrades, migration or retirement by coordinating, planning, scheduling, testing and communicating changes through the change management process.

c. System monitoring and performance evaluation, making recommendations as needed.

d. Preventative maintenance
e. Ensuring backup and recovery of system and data
f. Working with the vendor or partner as required.

6. Training.

a. Responsible for identifying and providing training and assistance where required.
b. Identifies and requests necessary self-training.

7. Team Participation.

a. Attends and actively contributes to department, team and ad-hoc meetings
b. Works with Help Desk staff and provides 2nd level support forunre solved work orders.
c. Participates in the Technology Services after hours call rotation
d. Leads or participates with teams to meet department and county projects or goals.
e. Completes TS Department operations and tasks as assigned.

8. Documentation.

a. Develops and maintains technical documentation for supported systems.
b. Completes work order detail, time reporting, project updates, problem logs, equipment transaction forms and other required documentation.

9. Compliance Complies with laws, regulations, policies, procedures and standards,such as HIPAA.

10. Planning
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 119161 while calling.
 
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(Analyst: Software And Hardware Configuration Management., Networking Experience, Windows, Mac OS Printer Operations Microsoft Offi in Green Bay, WI)
     
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