Customer Support Experience Windows Operating System Support Consultant (Jobs i   Requirement id 99130 Job title Consultant Job location in Madison, WI Skills required Helpdesk Support, Good Oral And Written Communication Skills, Analytical And Problem Solving Skills, Customer Support Experience Windows Oper Open Date 17-Oct-2019 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Helpdesk Support, Good Oral And Written Communication Skills, Analytical And Problem Solving Skills, Customer Support Experience Windows Oper Start Date : 11/18/2019 End Date : 06/30/2020 Submission Deadline : 8:00 a.m. CT on Wednesday, October 24th, 2019 Client Info: UW Madison - Administrative Information Management Services (UW Madison - AIMS) Description : The Administrative Information Management Services (AIMS) is a part of the University of Wisconsin-Madison and has a customer base that consists of approximately 2,500 workstations and users who are primarily running Windows 7 and Windows 10 in a Microsoft environment. Our users are distributed across campus on local networks which are protected by firewalls that AIMS manages. Users run typical administrative type software such as the Microsoft Office 365, Adobe Creative Cloud, Chrome, etc. We are looking for temporary help for at least one year to assist with desktop lifecycle management processes while a service consolidation project is completed. Under the general supervision of the Field Services unit within the AIMS division, this position will work closely with team leads to: Assist with replacing users end of life workstations with new ones utilizing our imaging and build processes and tools Assist with upgrading workstations from Windows 7 to Windows 10 Provide user support and administration of customers workstations when not engaged in the activities listed in 1 and 2 above The first two activities will occur in locations around campus. The user support activities will occur at the WARF building at 610 Walnut Street primarily via remote tools however travel to customers locations around campus may be required. AIMS has a fleet of vehicles for travel to customer sites if necessary.Our toolset includes: - Altiris for desktop and operating system patching and application management - An incident/service request call management tool (Applix) - Active Directory and Group Policy - Various remote desktop management tools Inventory management system (locally built)? Integration of multiple data sources and databases into PHP applications ? Familiarity with limitations of PHP as a platform and its workarounds ? Familiarity with SQL/NoSQL databases and their declarative query languages Provides technical support in a higher education environment, specifically focusing on computer life cycle management (e.g. end of life hardware replacements). This role will receive directions from the Field Services manager and work as part of a larger IT support team. This role requires self-motivation and the ability to work independently or as part of a larger team. List of some of the Qualifications/Skill Requirements: * Demonstrated technical competence in a customer support environment * General analytical and troubleshooting procedures needed to help users * Experience with help desk call tracking and incident management applications and concepts * Experience provisioning workstations using an endpoint management tool such as Altiris, SCCM, BigFix, etc. * Experience supporting workstation hardware, particularly Dell computers and HP printers and scanners * Installation, configuration, and support of Windows 7 and Windows 10 * Experience upgrading workstations from Windows 7 to Windows 10 * Experience providing customer support through the use of remote desktop management software * Experience supporting Microsoft Office 365 and Adobe Creative Cloud applications. * Must pass UW Madisons Risk Management application process to obtain authorization to operate UW Madisons fleet vehicles. This requires 2 years of verifiable driving experience.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 99130 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Helpdesk Support job openings in Madison, WI Jobs List Help Desk-2 - WISCJP00017917 Create date: 17-Nov-2020 Start Date :12/21/2020 End Date :06/30/2021 Submission Deadline :Due to SCS 11/24/2020 by 8:00 a.m. CT Client Info : Department of Corrections (DOC) Note : * Duration: Initial Period: 12/21/2020 to 06/30/2021; Renewals/Extensions through 06/30/2022 Description : <.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Systems Engineer1 - WISCJP00016454 Create date: 22-Jan-2020 Start Date : 2/17/2020 End Date : 6/30/2020 Submission Dead Line : 8:00 a.m. CT on Tuesday, January 28th, 2020 Client Info : DFI - Department of Financial Institution Description : Systems Engineer will play a key role in the design, planning, execution and installation of the cur.... (This job is for - Reporting Jobs in WI Madison Engineer - (in Madison, WI)) Help Desk - 1 Create date: 29-Jul-2015 Note: Start Date : 08/17/2015 End Date : 06/30/2016 Submission Deadline : 8:00 AM on Tuesday, August 4th, 2015. Client Info : State of WI Description: Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls.... 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(This job is for - job Jobs in VA Salem Administrator - (in Salem, VA)) VDOT System Administrator 4 Salem, VA ONSITE (724529) Create date: 16-Nov-2023 Onsite Start date :12/18/2023 End date :06/30/2024 Submission deadline :11/21/2023 Client info :VDOT Description : *Local Salem, VA candidates required *ALL interviews conducted ONSITE *100% ONSITE work *rotating on-call.... (This job is for - job Jobs in VA Salem Administrator - (in Salem, VA))     (Consultant: Helpdesk Support, Good Oral And Written Communication Skills, Analytical And Problem Solving Skills, Customer Support Experience Windows Oper in Madison, WI)

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