MS Word Customer Service Oral And Written Communication RACF RSA Active Directory   Requirement id 112340 Job title Consultant Job location in Madison, WI Skills required Problem Solving Skills, MS Office Products, MS Outlook, MS Word Customer Service Oral And Writte Open Date 14-Dec-2020 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Problem Solving Skills, MS Office Products, MS Outlook, MS Word Customer Service Oral And Writte Start Date :01/04/2021 End Date :06/30/2021 Submission Deadline :Due to SCS 12/16/2020 by 8:00 a.m. CT Client Info :DWD - Department of Workforce Development (DWD Description : The contractor must be able to commute daily into DWD office headquarters in Madison WI. During the COVID-19 pandemic: • The contractor will have to come into the DWD office located in Madison, WI to get their workstations and necessary orientation training, which is expected to last no more than two weeks. • After training is complete, the contractor must have the capability to work remotely for the foreseeable future. • DWD will determines when it is safe for staff to work in the DWD Office located in Madison, WI. It is expected that staff will resume pre-COVID-19 in-office work as directed by DWD management. This request will enable BITS to support the increased demand for Service Desk Operations directly related to the COVID-19 pandemic, providing access to DWD online applications and service delivery to DWD staff requiring computer support. The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD internet based applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff. The external applications include various programs for the Divisions of Unemployment Insurance and Employment Training. The proposed service includes verifying the identity of the caller, resetting their password and or unlocking their account, instructing the caller to use self-service account recovery in the future, forwarding the call to another call center if needed for further assistance, and documenting the details of the call. The 1st and 2nd Tier support includes advanced troubleshooting (hardware, software, and network), problem documentation, customer assistance, and problem escalation. The contractor service would be responsible for computer build activities including building computer devices, installing software, performing asset management activities, and improving the overall service delivery process for agency customers. The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager and ticketing software, as well as quality assurance recordings. The external IAM support for public citizens is part of the core service the state provides in administering the Unemployment Insurance and Job Training programs to Wisconsin citizens because use of the online application is mandatory for many programs. The support services include: 1) supporting and managing computer devices (laptops and desktops) 2) handling and fulfilling software service request from customers 3) Leveraging security tools and Identity and Account Management Tools for managing public user accounts, and 4) Cherwell Management, Cares Centurion Management Systems, LANDesk, and SecureDoc. The software includes, but is not limited to: Windows 7, Windows 10, Microsoft Office 365, Office 2010, Office 2016, Adobe products, Ricoh print software, Active Directory, VPN and multi-factor authentication tools. Comments: Due to the nature of this position, a criminal background check or other checks may be required prior to appointment. This position has access to sensitive federal tax information; FBI fingerprinting will be required. Phone, Web Based, and/or In-Person interviews acceptable for all interview phases   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 112340 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Problem Solving Skills job openings in Madison, WI Jobs List Project Manager III -124083 Create date: 20-Nov-2023 Start date : 12/18/2023 End Date : At least 980 Hours from projected start date Submission deadline : 11/29/23 at 4:00PM CDT. Client Info : DOJ Note : * Interview Process: Video interview * Duration: Minimum of 980 hours with possibility of extensions * Remote or on-site? Candidate.... (This job is for - job Jobs in WI Madison Manager - (in Madison, WI)) .NET Web Developer III - 119081 - SP Create date: 09-Jun-2023 Start date : 07/17/2023 End Date : 06/30/2024 Submission deadline :Friday, June 16th at 4:00PM CST. Client Info :DCF Note: *INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set up short.... (This job is for - Analytical Skills Jobs in WI Madison Developer - (in Madison, WI)) Business Analyst/Consultant IV - 118971-SP Create date: 08-Jun-2023 Start date : 07/01/2023 End Date : 06/30/2024 Submission deadline :6/9/23 at 4:00PM CST. Client Info :DOT Note: * Interview Process: MS Teams Video * Duration: 6/30/24 with possibility of extensions * Local candidates or willing to relocate at the candidates expense. Hybr.... (This job is for - Analytical SkillsBusiness Analyst Jobs in WI Madison Analyst - (in Madison, WI)) COBOL Mainframe Programmer IV - 118167 - SP Create date: 17-May-2023 start date : 07/01/2023 End date : 06/30/2024 submission deadline : Thursday, May 18th at 4:00PM CST. client info : DCF Note : * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be s.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) COBOL Mainframe Programmer IV - 118162 - SP Create date: 17-May-2023 start date : 07/01/2023 End date : 06/30/2024 submission deadline : 5/18/2023 4:00:00 PM client info : DCF Note : * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set up .... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))    Problem Solving Skills job openings in other states Jobs List Business Analyst - Advanced-11184-1 Create date: 11-Apr-2024 start date :05-07-24 submission deadline : 4/19/2024 client info : Department of Social Services Note: Q) INTERVIEW PROCESS A) PANEL INTERVIEW Q) SCHEDULE INTERVIEW: A) ONCE QUALIFIED RESUMES/CANDIDATES HAVE BEEN RECEIVED. .... (This job is for - job Jobs in SC COLUMBIA Analyst - (in Columbia, SC)) DHHS Analyst- Mid Level (733556) Create date: 10-Apr-2024 Hybrid start date :05/01/2024 End date :05/01/2025 submission deadline : 04/16/2024 client info : NCDHHS-PH Description : Responsibilities include, but are not limited to: · Provide subject matter expertise on QPHEs pro.... (This job is for - Stakeholders Jobs in NC Raleigh Analyst - (in Raleigh, NC)) Epidemiologist 1 - 62499 Create date: 04-Apr-2024 Start date : 05/20/2024 End date : 05/19/2025 Submission deadline : 04/19/2024 Client info : TN DOH Note : * Position Location : Hybrid Description : The Epidemiologist 1 position will support quantitative and qualitative .... (This job is for - SAS Analytical Skills Jobs in TN Nashville Consultant - (in Nashville, TN)) Business Analyst IV -62357 Create date: 15-Mar-2024 start date : 04/08/2024 End date :09/09/2024 submission deadline : 03/25/2024 client info :OPDS Note: * Position Location: Hybrid Description : Individuals in this position have demonstrated experience in the standard concep.... (This job is for - Business Analyst Jobs in OR Salem Analyst - (in Salem, OR)) NC - FTCC - Service Support Analyst- Junior (730161) Create date: 29-Feb-2024 Onsite start date :03/04/2024 End date :09/30/2024 submission deadline :03/01/2024 client info : Fayetteville Technical Community College Description : ***All FTCC staff are working 100% onsite. The candidate will be expected to work fi.... (This job is for - job Jobs in NC Fayetteville Analyst - (in Fayetteville, NC))    Problem Solving Skills job openings in WI Jobs List Programmer Analyst Senior - 66143 Create date: 24-Aug-2020 Candidate must be our W2 Employee. Job Description : It has an immediate opening for a Sr. Programmer Analyst to join the team with a top Fortune 500 client. This role is available to sit 100% REMOTE. SUMMARY: Works closely with customers, business analysts and team members to understand business require.... (This job is for - Management Jobs in WI Milwaukee Analyst - (in Milwaukee, WI)) Infrastructure Engineer - 37538 Create date: 15-Aug-2018 Candidate must be our own W2 Employee We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens) Client info :QBE Regional Companies (N.A.), Inc. Job Description : • Bachelors Degree in Computer Engineering, Computer Science, Management Information Systems or equivalent experience. • Passionate .... (This job is for - job Jobs in WI SunPrairie Engineer - (in Sun Prairie, WI)) Certified Project Manager 3 - WISCJP00014090 Create date: 30-Jul-2018 Start Date : 09/04/2018 End Date : 12/31/2018 Submission Dead Line : Due to SCS 08/02/2018 by 8:00 a.m. Client Info : MILWCNTY-IMSD Description : Change Lead(s) needed to assist the Change Manager with the strategy for Milwaukee County Mosaic Project (ERP upgrade with Finance, HR,.... (This job is for - job Jobs in WI Milwaukee Manager - (in Milwaukee, WI)) (Consultant: Problem Solving Skills, MS Office Products, MS Outlook, MS Word Customer Service Oral And Writte in Madison, WI)

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