Microsoft 365 Web Conference Tool Customer Service Communication Consultant (Jo   Requirement id 135308 Job title Consultant Job location in Madison, WI Skills required Account Management, Active Directory, Technical Support, Microsoft 365 Web Conference Tool Custom Open Date 25-Jul-2022 Close Date Job type Contract Duration 2 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Account Management, Active Directory, Technical Support, Microsoft 365 Web Conference Tool Custom Start date : 08/22/2022 End Date : 10/28/2022 Submission deadline :8/2/22 at 4:00PM CST Client Info : UW - System Administration Note : * Interview Process: Zoom interview with camera on, up to 2 interviews. * Duration: 8/22/22-10/28/22 * Remote or On-site? Onsite in Madison, WI. Local candidates or willing to relocate at the candidates expense. Description : The University of Wisconsin System, Office of Learning and Information Technology Services, is seeking 2 Help Desk III staff. This position provides help desk support to both onsite and remote users. This is a 40 hour per week position located in Madison, WI and reports to the Director, Client and Application Services. This is an onsite position and there is no possibility for remote work. MAJOR RESPONSIBILITIES HELP DESK AND WORKSTATION MANAGEMENT • Provide high-quality customer service for a wide range of computing technologies, including desktop computers, laptops, mobile devices, phones (mobile and VoIP), printers, operating systems, software applications • Troubleshoots and resolves escalated complex technical problems for various products and services independently • Develops operational procedures to improve customer satisfaction and promote efficiency • Communicate with end users in a professional and timely manner for all incidents and requests • Identify trends in incidents and initiate responses to wide-spread issues • Strive to resolve all assigned tickets and only escalate those that require specialized knowledge outside of own areas of expertise • Perform setup and configuration of end user devices • Install and configure hardware, operating systems, and software • Manage workstation fleet inventory, keeping CMDB up to date • Deliver and setup hardware to users • Create and deliver reports to leadership • Provide guidance and trainings to end-users as needed for new and existing hardware, operating systems and software packages MINIMUM QUALIFICATIONS To be considered for this position, applicants must have: • 5+ years of experience with account management systems such as Active Directory • 5+ years of experience with enterprise endpoint management tools, such as Microsoft Systems Center Configuration Manager (SCCM) and/or Jamf • 5+ years of experience providing technical support to end users using Windows and Mac workstations • 5+ years of experience installing and troubleshooting hardware and software in a professional setting • 5+ years of experience supporting common business applications like Microsoft365 suite, Web Conferencing tools, Adobe, etc. • 5+ years of experience providing high-quality customer service and maintaining excellent communication • Experience utilizing ITIL principles including incident management, change management and service request management. • Demonstrated ability to collaborate with both tech savvy and non-tech savvy audiences • Demonstrated ability to work independently and be self-motivated • Experience prioritizing multiple assignments and managing workload • Demonstrated analytical and problem-solving skills PREFERRED QUALIFICATIONS • Technical support experience in a higher education environment • Experience with user education, training and creating support documentation   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135308 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Account Management job openings in Madison, WI Jobs List Desktop Support IV - 120130 - SP Create date: 24-Jul-2023 start date : 08/28/2023 End date : 06/30/2024 submission deadline : 7/31 at 4:00PM CST. client info : DPI Note : * Interview Process: Teams interview * Duration: 6/30/24 with probable extensions. * Remote or On-site? Hybrid 60% onsite. Must be a WI resident or willing.... (This job is for - Help Desk Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV -119844-SP Create date: 07-Jul-2023 Start date : 08/14/2023 End Date : 06/30/2024 Submission deadline : 7/14 at 4:00PM CST. Client Info :DPI Note : Interview Process: Teams interview Duration: 6/30/24 Remote or On-site? Hybrid 60% onsite. Must be a WI resident or willing to relocate. Description : --.... (This job is for - Imaging Jobs in WI Madison Engineer - (in Madison, WI))    Account Management job openings in other states Jobs List Service Desk Analyst - 438 Create date: 18-Mar-2024 Start date : 05/06/2024 Submission deadline : 04/12/2024 Note : * Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours Description : This Level 2 role requir.... (This job is for - job Jobs in MI Pontiac Analyst - (in Pontiac, MI)) NCDOT - Technical Specialist - Junior - Normal (724915) Create date: 17-Nov-2023 Remote Start date :11/27/2023 End date :05/10/2024 Submission deadline :11/27/2023 Client info :NCDOT Description : ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be r.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Medical Technologist - FT Nightshift Medical Technologist Create date: 15-Jun-2023 Start date :06/27/2023 End Date :06/30/2026 Submission deadline : 06/30/2024 Client Info : TN MHSAS Note: * Position Location On Site Description : - Provides direct daily living care for patients; bathes, clothes, and feeds patients; moves, lifts, and/or transfers patients u.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN)) NCDOT - Technical Specialist - Junior - Normal (712321) Create date: 02-Jun-2023 Remote start date :06/12/2023 End date :05/10/2024 submission deadline : 06/08/2023 client info : NCDOT Description : ------------------------------------------- ***The candidate will be allowed to work remotely until all staff retu.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - Technical Specialist - Junior - Normal (711335) Create date: 19-May-2023 Remote Start date :05/29/2023 End Date :08/18/2023 Submission deadline :05/24/2023 Client Info :NCDOT Description : ------------------------------------------------------ ***The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC))     (Consultant: Account Management, Active Directory, Technical Support, Microsoft 365 Web Conference Tool Custom in Madison, WI)

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