Fast Paced Environment Strong Organizational Skills ITIL Consultant (Jobs in Ma   Requirement id 135788 Job title Consultant Job location in Madison, WI Skills required Windows 7 And 10., Microsoft Office, Oral And Written Communication, Fast Paced Environment Strong Organizati Open Date 15-Aug-2022 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Windows 7 And 10., Microsoft Office, Oral And Written Communication, Fast Paced Environment Strong Organizati start date:9/12/2022 End date:06/30/2023 submission deadline:8/22/2022 at 4:00PM CST. client info : DOT Note: * Interview Process: Virtual Interview with camera and audio on. 1 round * Duration: June 30, 2023 with possibility of extension. * Remote or On-site? Local candidates or willing to relocate at the candidates expense. Hybrid. Two days onsite. Must be Wisconsin resident. Description: This position works as a member of the IT Support team under the general supervision of the IT Madison Support Supervisor. The IT Support technician is the central point of contact for all IT related incidents and service requests. The role of the Support Technician is to provide first line support for all customers utilizing the Department of Transportation IT services. The Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems. This position will assist in the development and maintenance of the support knowledgebase, training and documentation. This position maintains a strong customer focus, attention to detail, prioritization, and effective communication. An IT Support technician must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies. They must possess the maturity and reliability to independently provide user support accurately and consistently. Customers include all DOT staff throughout the state, Bureau of Information Technology (BITS) peers, as well as select government and private sector contacts. Interactions can occur between personnel in the Department and throughout the Bureau, other technical support personnel, extranet business partners, vendors, Division of Enterprise Technology (DET) personnel and the occasional citizen, etc. Most work is performed in a call center environment; work is assigned to the individual through an automatic call distribution and the technician documents all work performed within a designated tracking system. Although direct supervision is minimal, work performed, and documentation is monitored for adherence to expectations. Work is typically performed in a centralized team setting. DOTs IT environment is a large, complex multi-platform, multi-operating system implementation. The DOTs Bureau of Information Technology Services (BITS) is an automation service provider operating for the benefit of the Department of Transportations five divisions and the executive offices. Automated technology business systems at DOT are a critical part of all-statewide computer processing. DOT automated systems included nationally and internationally recognized programs. Multi-tiered operating systems and platform architectures are employed using large mainframes, mini computers, microcomputers, smart phones, telephony systems and non-intelligent devices operating across complex networking structures. Access to these systems is provided on a 24 hour by 7 day a week basis to government locations throughout the State and to sophisticated inter-state and national data systems. This Position also requires the following of all rules and regulations regarding safety and maintaining the high safety and health standards developed and approved by the Department. This includes but is not limited to; reporting incidents/   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135788 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Windows 7 And 10. job openings in Madison, WI Jobs List Help Desk IV - 111325 - SP Create date: 08-Nov-2022 start date:12/5/2022 End date:06/30/2023 submission deadline:11/15/22 at 4:00PM CST. client info : DOT Note: * Interview Process: Microsoft Teams. * Duration: Through 6/30/2023 with possible extension. * Remote or On-site? Local candidates or willing to relocate at the candida.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk II - 97852 - SP Create date: 18-Jan-2022 start date:2/14/2022 End date:06/30/2022 submission deadline:1/26 at 4:00PM CST. client info : DOT Note: * Interview Process: Teams with video on, 1-2 rounds * Duration: through 6/30/2022, possibility of extension * Local candidates or willing to relocate at the candidates ex.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI))    Windows 7 And 10. job openings in other states Jobs List DeDTI Network Administrator 1 (683082) Create date: 18-May-2022 Start Date : 06/06/2022 End Date : 06/06/2023 Submission Deadline : 5/20/2022 Client Info : 11-01-00: DTI(DEPT OF TECHNOLOGY & INFORMATION) Description : Please note that any candidates submitted to this position have the ability to be hired by t.... 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(This job is for - Troubleshooting Jobs in NJ Ewing Consultant - (in Ewing, NJ)) IA-IWD-Help Desk Support 3 (627812) Create date: 06-Apr-2020 start date:4/10/2020 End date:04/30/2021 submission deadline:4/7/2020 client info : IWD: Iowa Workforce Development Note: * REMINDER: DO NOT INCLUDE the candidates skills matrix on the resume OR attach a separate skills matrix document in addition to the resume. SKILL MATRIX should ONLY be inputted on.... (This job is for - job Jobs in IA DesMoines Consultant - (in Des Moines, IA)) DBHDD - IT Support Technician 2 (626931) Create date: 26-Mar-2020 Start Date : 04/20/2020 End Date : 12/31/2020 Submission Deadline : 03/31/2020 Client Info : DBHDD OITSD Note: * Interview Type : In Person Only Description : Summary: DBHDD is in need of an IT Support Technician 2 at its Two Peachtree location. .... 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