Troubleshooting Hardware Environments Troubleshooting Hardware And Software System   Requirement id 137404 Job title Consultant Job location in Madison, WI Skills required Service Desk Support, IT Support, Desktop Support, Troubleshooting Hardware Environments Tr Open Date 07-Nov-2022 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Service Desk Support, IT Support, Desktop Support, Troubleshooting Hardware Environments Tr Start date : 12/05/2022 End Date : 06/30/2023 Submission deadline :11/14/22 at 4:00PM CST Client Info :DOT Note : * Interview Process: Microsoft Teams * Duration: Through 6/30/2023 with possible extension * Remote or On-site? Local candidates or willing to relocate at the candidates expense. Required to be onsite 2 days a week under current telecommute policy Description : --------------------------------------------- This position works as a member of the IT Support team under the general supervision of the IT Madison Support Supervisor. The IT Support technician is the central point of contact for all IT related incidents and service requests. The role of the Support Technician is to provide first line support for all customers utilizing the Department of Transportation IT services. The Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. This position assists customers to resolve technical support issues of various levels of complexity, related to computer hardware, software, associated peripheral equipment, and user password related items. In addition to providing phone support to customers, this position will also perform installation, maintenance and problem resolution of desktop platforms, software, and operating systems. This position will assist in the development and maintenance of the support knowledgebase, training and documentation. This position maintains a strong customer focus, attention to detail, prioritization, and effective communication. An IT Support technician must be knowledgeable in a broad, constantly evolving assortment of IT policies, procedures, and technologies. They must possess the maturity and reliability to independently provide user support accurately and consistently. Customers include all DOT staff throughout the state, Bureau of Information Technology (BITS) peers, as well as select government and private sector contacts. Interactions can occur between personnel in the Department and throughout the Bureau, other technical support personnel, extranet business partners, vendors, Division of Enterprise Technology (DET) personnel and the occasional citizen, etc. Most work is performed in a call center environment; work is assigned to the individual through an automatic call distribution and the technician documents all work performed within a designated tracking system. Although direct supervision is minimal, work performed, and documentation is monitored for adherence to expectations. Work is typically performed in a centralized team setting. DOTs IT environment is a large, complex multi-platform, multi-operating system implementation. The DOTs Bureau of Information Technology Services (BITS) is an automation service provider operating for the benefit of the Department of Transportations five divisions and the executive offices. Automated technology business systems at DOT are a critical part of all-statewide computer processing. DOT automated systems included nationally and internationally recognized programs. Multi-tiered operating systems and platform architectures are employed using large mainframes, mini computers, microcomputers, smart phones, telephony systems and non- intelligent devices operating across complex networking structures. Access to these systems is provided on a 24 hour by 7 day a week basis to government locations throughout the State and to sophisticated inter-state and national data systems. This Position also requires the following of all rules and regulations regarding safety and maintaining the high safety and health standards developed and approved by the Department. This includes but is not li   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 137404 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    Service Desk Support job openings in other states Jobs List NCDIT - Service Support Analyst- Expert (722857) Create date: 16-Oct-2023 Remote start date :08/01/2023 End date :06/28/2024 submission deadline :10/17/2023 client info :NCDIT Description : The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Ser.... (This job is for - ITIL Jobs in NC Raleigh Expert - (in Raleigh, NC)) COM-Network Engineer 3/ NE 3 (690892) Create date: 14-Sep-2022 Start date :09/05/2022 End Date :06/30/2023 Submission deadline :09/16/2022 Client Info : COM Description : The Sr. Infrastructure Engineer maintains and upgrades Commerces core infrastructure technologies and systems to ensure that systems do not fail. She / he ensures the proper operation of .... (This job is for - IT Experience Jobs in OH Ohio Engineer - (in Ohio, OH)) ITS63 ITD 21-006A Part-Time Service Desk Analyst -SP Create date: 07-Apr-2021 Bid Number: BD-21-1060-ITD00-ITD00-60909 hourly rate range: $32.00 to $42.00 Note: Email Submission Note: Number of Positions to be filled: 1 Note: Maximum number of resumes per ITS63 Vendors: 3 Submission Deadline: 4/14/2021 05:00 PM EST Start Date: 4/26/2021 End Date: 6/30/2021 Client: E.... (This job is for - job Jobs in MA Chelsea Analyst - (in Chelsea, MA)) ITS63 ITD 21-006 Part-Time Service Desk Analyst -SP Create date: 06-Apr-2021 Bid Number: BD-21-1060-ITD00-ITD00-60828 hourly rate range: $32.00 to $42.00 Note: Email Submission Note: Maximum number of resumes per ITS63 Vendors: 3 Submission Deadline: 4/13/2021 05:00 PM EST Start Date: 4/19/2021 End Date: 6/30/2021 Client: Executive Office of Technology Services and Secu.... (This job is for - job Jobs in MA Chelsea Analyst - (in Chelsea, MA)) ITS63 ITD 21-005 Service Desk Analyst -SP Create date: 22-Feb-2021 Bid Number: BD-21-1060-ITD00-ITD00-58914 Note: Email Submission hourly rate range: $32.00 to $42.00 Note: Maximum number of resumes per ITS63 Vendors: 3 Submission Deadline: 3/1/2021 05:00 PM EST Start Date: 3/15/2021 End Date: 6/30/2021 Client: Executive Office of Technology Services and .... (This job is for - job Jobs in MA Chelsea Analyst - (in Chelsea, MA))     (Consultant: Service Desk Support, IT Support, Desktop Support, Troubleshooting Hardware Environments Tr in Madison, WI)

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