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Network Technicians Troubleshooting Hardware Environments LAN Consultant
(Jobs
 
Requirement id 140858
Job title Consultant
Job location in Madison, WI
Skills required Microsoft Office 2010, Active Directory, IBM Compatible PCs, Network Technicians Troubleshooting Hard
Open Date 15-May-2023
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Microsoft Office 2010, Active Directory, IBM Compatible PCs, Network Technicians Troubleshooting Hard

Start date : 07/01/2023
End Date : 06/30/2024

Submission deadline : Monday, 15th at 4:00PM CST.

Client Info :DCF

Note:

* IINTERVIEW NOTES:

• Phone and web based interviews will be acceptable.

• However, an in--person interview may be required.

• Interviews will be set up shortly after the posting close date.

• MUST provide three (3) business references for the interview. (One
reference must be a supervisory level.)

IMPORTANT NOTES:

• Candidate MUST be physically located in the United States. International
candidates/phone numbers will not be accepted.

• Candidate must follow ALL DCF work rules

• Candidate must be available to perform all work during the Central
Standard Time (CST) business hours 9:00 am – 3 pm (or CST hours as
defined by the hiring manager)

• Candidate will be required to provide their own equipment for this
position (See job description for required specifications.)


Description :

This request is for one (1) service desk related support staff. Duties will include a primary support function associated with service desk functionality and will have key responsibilities associate with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments.
Direct support of customers over the phone will be a primary function of this role as well as hands on support for DCF staff and partners being required of this contractor as they resolve daily user issues covering a wide range of technology support tasks from printing, login and remote access, to explicit application related support tools such as eWiSACWIS and CARES and KIDS. This contract staff will be key in this role to troubleshooting and resolving users issues quickly and successfully on first contact whenever possible as issues related to implementation of a single technology infrastructure for this agency.
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field.


1. Selected candidate will be required to provide personal equipment for remote work. Technical specifications of hardware are:
Home Internet Service: Minimum 20 Mbit down and 5 Mbit up. Capability to plug in network (cat 5a or better) cable to the computer.
Windows Computers
- Operating System: Windows 10
- Memory: Minimum 4 GB, Preferred 8 GB+
- Processor (CPU): Any 32-bit or 64-bit running 2 Gigahertz (GHz) or faster
- Graphics card that supports Direct3D 11 Video
- Installation of the latest VMware Horizon Client
Apple Computers
- Operating System: MacOS: 10.14, 10.15, or 11
- Memory: Minimum 4GB, preferred 8 GB+
- Processor (CPU): Any 64-bit Intel-based Mac or ARM M1-based Mac running in emulation with Rosetta 2
- Installation of the latest VMware Horizon Client
It is required to have full audio/video conferencing capabilities (camera and headset).
2. ALL candidates must be located within the United States. ALL contact information must also be domestic. Absolutely no work outside of the US is allowed.
3. Selected candidate will not be assigned specific work-space however, may be required to report in person as needed with minimal notice.
4. An in-person interview may be required before a final hire is made.The hiring manager has discretion to allow phone or video interviews at any point during the process.
5. Please provide three (3) business references for the interview.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 140858 while calling.
 
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