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Excellent Oral And Written Communication Skills Application Support Team Leader Pr
 
Requirement id 97263
Job title Manager
Job location in Madison, WI
Skills required Call Tracking, Customer Service Management, Phone Based Tier 2 Help Desk, Excellent Oral And Written Communication
Open Date 04-Sep-2019
Close Date
Job type Contract
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Manager: Call Tracking, Customer Service Management, Phone Based Tier 2 Help Desk, Excellent Oral And Written Communication

Start Date : 09/16/2019
End Date : 06/30/2020
Submission Dead Line : 8:00 a.m. CT on Wednesday, September 4th, 2019
Client Info : CCAP - Wisconsin Supreme Court

Description :

The Consolidated Court Automation Programs (CCAP) is seeking qualified candidates for an IT Help Desk Team Lead contract position. The CCAP IT Help Desk provides hardware and custom software support for over 2800 court system employees located in 75 locations throughout Wisconsin. The team also provides support for members of Wisconsins legal community that participate electronic filing in the circuit courts. The CCAP Help Desk is staffed by 13 support agents and is open 5 days per week during normal business hours. The person in this position reports to the Customer Services Manager, and is responsible for ensuring all reported IT problems are resolved as professionally, efficiently, and thoroughly as possible.

Specifically, the person in this contract position will:

1) Manage help desk staff schedules and support assignments;
2) Plan, design, and contribute to help desk improvement projects, including ongoing capability assessments and staff training plans;
3) Advocate for customers by coordinating help desk operations with leaders of other CCAP departments including technical operations, software development, and inventory management;
4) Track all important customer issues through to resolution;
5) React to customer emergencies;
6) Other support related duties as needed.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 97263 while calling.
 
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Client Info :PennDOT

Description :

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(Manager: Call Tracking, Customer Service Management, Phone Based Tier 2 Help Desk, Excellent Oral And Written Communication in Madison, WI)
   
 
     
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