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Customer Service Oral And Written Communication Technical Assistance MS Office Pro
 
Requirement id 119915
Job title Consultant
Job location in Milwaukee, WI
Skills required Desktop Management, Technical Writing And Documentation Experience, Problem Solving Skills, Customer Service Oral And Written Commun
Open Date 20-Oct-2021
Close Date
Job type Contract
Duration 20 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Desktop Management, Technical Writing And Documentation Experience, Problem Solving Skills, Customer Service Oral And Written Commun

start date: 11/22/2021
End date:06/30/2023

submission deadline:10/27/2021 4:00:00 PM

client info : DCF

Note:

* THIS IS AN IN PERSON- FULL TIME POSITION

* Phone and web based interviews will be acceptable. However, an in person interview may be required. Interviews will be set up shortly after the posting close date.

* Duration: 6/30/2022, with the potential to extend for additional terms to 6/30/2023

* Local candidates or willing to relocate at the candidates expense. This position is IN PERSON at our Milwaukee location of 635 North 26th Street.,


Description:

This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and wireless devices such as Android phones, iPhones, Mac Book Pro and/or iPads.
This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.

The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issues. May lead and direct the work of others. A wide degree of creativity, self-direction, prioritization is expected.

On call/stand by hours will be required with this position. This could require the candidate to work more than 40 hours per week.
Please submit local candidates only.

Additional Skills:

• Remote Desktop Management Tools
• Experience in technical writing and documentation
• Analytical/problem solving skills
• Customer Service
• Excellent oral and written communication skills and advanced customer support skills
• Technical Assistance and user support
• MS Office products
• Active Directory Tools
• General understanding of LANDesk (for patch management, software deployment, and inventory management)
• Installation and maintenance of PCs
• Knowledge of VMware workstation, Microsoft VPC or similar product
• Mobile device management (iPad, iPhone, Android)
• Troubleshooting all hardware
• Application Support
• Mac OS X
• MS Windows 10
• Leadership in a team environment
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 119915 while calling.
 
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client info : DCF

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client info : DCF

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Desktop Support IV - 94318 - SP
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Note:

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(Consultant: Desktop Management, Technical Writing And Documentation Experience, Problem Solving Skills, Customer Service Oral And Written Commun in Milwaukee, WI)
     
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