Troubleshoot Ticketing Systems Azure Active Directory SCCM Consultant (Jobs in   Requirement id 138634 Job title Consultant Job location in Milwaukee, WI Skills required Desktop Support, PC Hardware And Software, Windows 10, Troubleshoot Ticketing Systems Azure Act Open Date 20-Jan-2023 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Desktop Support, PC Hardware And Software, Windows 10, Troubleshoot Ticketing Systems Azure Act start date:2/13/2023 End date:At least 1992 Hours from projected start date submission deadline:1/27/2023 at 4:00PM CST client info : Milwaukee County Note: * Interview Process: Microsoft Teams. * Duration of Contract: Until 6/30/23, likely to extend another 6+ months. * Local candidates or willing to relocate at the candidates expense, 100% on-site at the Courthouse Description: The Desktop Support Technician serves as the first point of contact for IT related support, providing tier 1 client support for all technical issues relating to installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance, hardware, software, printing, connectivity, mobile technology, and user set up and authorization, also working all requests, incidents, and problems through to resolution. A critical role of the Desktop Support Technician will strive to provide the best possible end user computing experience for all Milwaukee County employees, contractors, and vendors. The Desktop Support Technician will be hands on with building and imaging PCs and laptops, printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance. This role is committed to addressing recurring issues through consistent ITIL practices. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide daily support for PC hardware and software, including Windows 10, Office 365 and other enterprise applications. • Participate in installing, configuring, and maintaining computer operating systems and images. • Install and troubleshoot peripherals for users. • Aid in troubleshooting smartphones and other related ad hoc devices. • Asks appropriate probing questions to gather relevant information to aid in resolution of request. • Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution. • Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business. • Prioritizes and escalates support incidents and requests based on business impact and documented guidelines. • Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures. • Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients. • Assists in special projects as needed. • Participates in on call rotation. COMPUTER SKILLS: • Workstation, printer and peripheral maintenance and support skills. • General understanding of Client/Server environment. • Experience with Microsoft Active Directory and Azure Active Directory. • Solid understanding of Microsoft products, including Windows operating systems and the Office suite of applications. • Demonstrate an analytical approach to problem resolution. • Familiarity with Microsoft System Center Configuration Manager (SCCM) imaging software. Commented [KR1]: Maybe change to Participates in on call rotation required for this position. QUALIFICATIONS: • Ability to understand basic business practices. • Ability to manage working in a high stress environment. • Take ownership for work and initiative for requests, incidents and problems. • IT Professionalism in all aspects of the position. • Outstanding customer service skills and attitude. • Ability to prioritize projects and customer requests.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138634 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Desktop Support job openings in Milwaukee, WI Jobs List Desktop Support IV -127130 Create date: 13-Feb-2024 Start date : 03/18/2024 End Date : 06/30/2024 Submission deadline : February 20, 2024 at 4:00PM CST. Client Info : DCF Note : * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be set.... (This job is for - Jobs in WI Milwaukee Developer - (in Milwaukee, WI)) Desktop Support IV - 125555 Create date: 21-Dec-2023 Start date : 02/12/2024 End date : 06/30/2024 Submission deadline : Friday, January 5, 2024 at 4:00PM CST. Client info : DCF Note : * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interview.... (This job is for - Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support I - 113523 - SP Create date: 26-Jan-2023 start date : 02/06/2023 End date : At least 1992 Hours from projected start date submission deadline : 1/27/2023 at 4:00pm CST. client info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: Long term contract position that is renewed yearly. *.... (This job is for - Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support I -113536-SP Create date: 26-Jan-2023 Start date : 02/06/2023 End Date :At least 1992 Hours from projected start date Submission deadline :1/27/2023 at 4:00pm CST. Client Info : Note : * Interview Process: Microsoft Teams * Duration: Long-term contract position that is renewed yearly. * Local candidates or willing to relocate .... (This job is for - Deployment Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support II - 108682 - SP Create date: 02-Sep-2022 start date:9/26/2022 End date:12/31/2022 submission deadline:9/9 at 4:00pm CST. client info : Milwaukee County Note: * Interview Process: Microsoft Teams with audio and video on, 1 round Duration: 12-31-2022 contract ends, this position is renewed every year as with other Milwaukee County supp.... (This job is for - ITIL Jobs in WI Milwaukee Consultant - (in Milwaukee, WI))    Desktop Support job openings in other states Jobs List Desktop Support Tech Sr -62628 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :11/01/2024 submission deadline : 04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: On Site Description : Departmen.... (This job is for - job Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Desktop Support Tech Sr -62627 Create date: 25-Apr-2024 No of Submissions : 2 start date : 05/06/2024 End date :12/31/2024 submission deadline :04/29/2024 client info : ATL - AIM Aviation Services Note: * Position Location: On Site Description : Departmen.... (This job is for - Troubleshoot Jobs in GA Atlanta Consultant - (in Atlanta, GA)) CLIENT TECHNOLOGIES TECHNICIAN - INTERMEDIATE - 11189-1 Create date: 12-Apr-2024 Start date : 05/13/2024 Submission deadline : 4/19/2024 Client info : Department of Social Services Note : * INTERVIEW PROCESS (WHO WILL CONDUCT I/V, PHONE OR IN-PERSON, HOW MANY ROUNDS OF I/VS)? - INTERVIEW WILL BE BY INTERVIEW PANEL, IN PERSON OR SKYPE/TEAMS WITH VIDEO. * SCHED.... (This job is for - job Jobs in SC COLUMBIA Consultant - (in Columbia, SC)) FCBH Desktop Support Analyst (730356) Create date: 27-Feb-2024 Onsite start date :04/01/2024 End date :06/30/2024 submission deadline :03/01/2024 client info :FCG Description : Job Summary: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with.... (This job is for - Equivalent Jobs in GA Atlanta Analyst - (in Atlanta, GA)) FCBH Desktop Support Analyst (727501) Create date: 09-Jan-2024 Onsite start date :01/29/2024 End date :06/30/2024 submission deadline :01/08/2024 client info : FCG Description : Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues o.... (This job is for - Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Desktop Support job openings in WI Jobs List Desktop Support III -127777 Create date: 01-Mar-2024 Start date : 04/08/2024 End Date : 06/30/2024 Submission deadline : 03/08/2024 at 4:00PM CST. Client Info : DOT Note : * Interview Process: Microsoft Teams * Duration: Through 6/30/2024 with possible extension * Remote or On-site? Candidate MUST be a WI resident or willing to relo.... (This job is for - OS Jobs in WI Madison Developer - (in Madison, WI)) Desktop Support IV - 126551 Create date: 25-Jan-2024 Start date : 02/26/2024 End date : 06/30/2024 Submission deadline : January 29th at 4:00PM CST. Client info : DCF Note : * INTERVIEW NOTES: • Phone and web based interviews will be acceptable. • However, an in--person interview may be required. • Interviews will be s.... (This job is for - MS Office Jobs in WI Madison Consultant - (in Madison, WI)) Desktop Support IV - 124751 Create date: 20-Nov-2023 Start date : 12/18/2023 End Date : 06/30/2024 Submission deadline : 11/29/23 at 4:00PM CST Client Info : Note : * Interview Process: Teams Video * Contract Duration: 6/30/24 with possibility of extension * Onsite or Remote: Candidate must be a CURRENT WI resident. No rel.... (This job is for - job Jobs in WI Madison Developer - (in Madison, WI)) Desktop Support III -118962-SP Create date: 14-Jun-2023 Start date : 07/10/2023 End Date : 06/30/2024 Submission deadline :6/21/2023 at 4:00PM CST. Client Info : Note : * Interview Process: Video conference on Teams * Duration: 6/30/2024 likely to be renewed for another 12 months * Remote or Onsite? Candidates local to WI or willing to r.... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Business Analyst/Consultant IV -114565-SP Create date: 23-Feb-2023 Start date : 03/27/2023 End Date : 06/30/2023 Submission deadline :3/2/2023 at 4:00PM CST. Client Info :ETF Note : * Interview Process: via MS Teams * Duration: 6/30/2023, likely to extend * Onsite or Remote? Local candidates preferred as this role is hybrid, required to be onsite .... (This job is for - job Jobs in WI Madison Analyst - (in Madison, WI)) (Consultant: Desktop Support, PC Hardware And Software, Windows 10, Troubleshoot Ticketing Systems Azure Act in Milwaukee, WI)

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