Help Desk Consultant (Jobs in Appleton, WI)   Requirement id 147094 Job title Consultant Job location in Appleton, WI Skills required Software/Hardware Integration Support, Help Desk, TIME MANAGEMENT, Open Date 30-Apr-2024 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Software/Hardware Integration Support, Help Desk, TIME MANAGEMENT, No of Submissions : 4 Start date : 06/03/2024 End date : 12/31/2024 Submission deadline : 5/6 at 4:00PM CST. Client info : Outagamie County Note : * Interview Process: Zoom with camera on * Duration of the Contract: Until 12/31/24 with the possibility of being converted to FTE. Outagamie intends to convert this resource and is unable to provide sponsorship. Only US Citizens should be submitted to this contract to hire opportunity. * Onsite or Remote? Candidates must be current Wisconsin resident. No relocation allowed. 100% Onsite Description : The End User Support Technician (IT) is responsible for providing technical support to all internal and external users who utilize County systems. The End User Support Technician takes/prioritizes incoming requests, performs troubleshooting, resolves and documents issues for all County computing technology including hardware, software and basic network support. Maintains excellent working relationships with IT staff and supported users. Supports other IT staff as needed. Key Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. • Assists all users (internal and external) with software/hardware/network requests and issues related to County provided systems. Identifies root cause of problem and fixes it. Accurately maintains required documentation (steps taken, time logged, etc.) in work order system for each issue. • Resolves issues/requests in an efficient and timely manner. Follows up with users as needed to verify issue is resolved. Escalates issues to other IT staff when appropriate. • Monitors, prioritizes, and responds to requests from multiple sources including phone, voicemail, email, and walk-ups. • Monitors operating status of critical systems, identifies critical messages, and works with IT staff to determine appropriate corrective action. • Prepares/Updates training materials and documentation of systems for Departments, internal IT, and external users. Trains users on proper usage of hardware/software. • Consults hardware/software manufacturers as needed to resolve issues. • Processes Security Access and Project Requests. • Assists IT Teams with backup and user security (password resets, Citrix logins, and computer account administration). • Setup, configuration, testing and deployment of new/replacement hardware and software. Creates and maintains device images as needed. Performs preventive maintenance. • Assists with maintenance of records/licenses/registration/warranty of hardware and software. Maintains proper levels of IT inventory and dispose of outdated equipment from inventory. • Recommends new products and procedures. Researches education materials, new software releases and technology. • Verifies all County users follow established IT standards. • Uses tools to configure, test and automatically deploy system wide installations and updates. • Schedules, manages and supports the training room and loaner devices including application setup, hardware setup and security access. • Administrates, maintains, and monitors the internal IT work order system. • Coordinates equipment moves between Maintenance, End Users, and IT staff. • Participates in On Call Rotation. • Performs other duties as assigned. Education/Certifications/Experience Requirements • Associate degree in an IT related field with three years Help Desk or networking experience. • Or any combination of education and experience that provides equivalent knowledge, skills, and abilities. Required or Preferre   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 147094 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    Software/Hardware Integration Support job openings in other states Jobs List Network Engineer Senior - 60249 Create date: 14-Mar-2023 start date:4/1/2023 End date:04/01/2024 submission deadline:03/25/2023 client info : Fulton County Note: * Position Location : On Site Description: Minimum Qualifications:Bachelors Degree in Computer Science, Information Technology or related field; supplemented .... (This job is for - Jobs in GA Atlanta Engineer - (in Atlanta, GA)) NCDES- Specialist- Mid Level (628442) Create date: 21-Apr-2020 start date:4/22/2020 End date:10/19/2020 submission deadline:04/22/2020 client info : NCCOM-CORE-DES Note: * Either Webcam Interview or In Person Description: we are looking for and experienced Support Specialist/ Migration Specialist to.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Active Directory Support Create date: 15-Jul-2016 start date :07/27/2016 submitted deadline:07/21/2016 description : Consultant to work as a team member under general supervision: Flexibility to work different shifts between the hours of 7 AM 8 PM Provides close technical support and input on the application of Microsoft technology to a defined business segment. job Jobs in DC Washington Consultant - (in Washington, DC))     (Consultant: Software/Hardware Integration Support, Help Desk, TIME MANAGEMENT, in Appleton, WI)

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