outlook Technical Support Troubleshooting Planning Management Quality Assurance Mon   Requirement id 86264 Job title Analyst Job location in Chipley, FL Skills required Operating Systems, Office Suite, outlook, Technical Support Troubleshooting Planni Open Date 10-Dec-2018 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: Operating Systems, Office Suite, outlook, Technical Support Troubleshooting Planni Exhibit B: Resume Self-Certification Form Should be submitted. Submission Deadline: 12/18/2018 10:30 PM Start Date: 1/7/2019 End Date: 6/30/2019 Client: Florida Department of Transportation(FDOT) Description: Scope of Services This resource will primarily be tasked with providing Tier 2 support of medium to high complexity for FDOT including, but not limited to the following: 1. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, coordinating, and troubleshooting of AV and VC meetings. 2. Performing advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. 3. Monitors Service Desk queue and resolves support tickets as assigned. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned. 4. Update asset management information in OneNote and Active Directory accordingly, as well as, coordinate with Admin Assistant on surplusing of IT equipment. 5. Provides hardware and software technical training and professional development for other Technicians as needed or assigned. 6. Participates and coordinates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Windows 10 Build Upgrade Project, etc.. 7. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. 8. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs. 9. Installs, maintains, and supports specialized software applications as assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software. 10. Provides Tier III advanced support for other Technicians as needed or assigned. 11. Performs other duties assigned. Primary Job Duties/ Tasks Duties and Responsibilities will include but are not limited to: Providing Tier 2 support of medium to high complexity. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Performing advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. Monitors Service Desk queue and resolves support tickets as assigned. Update asset management information in OneNote and Active Directory accordingly, as well as, coordinate with Admin Assistant on surplusing of IT equipment. Provides hardware and software technical training and professional development. Participates and coordinates in projects. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls. Provides Tier III advanced support for other Technicians as needed or assigned. 8 Job Specific Knowledge, Skills, and Abilities (KSAs) <   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 86264 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Operating Systems job openings in other states Jobs List DBHDS - System Administrator - SHORT TERM ONLY (733306) Create date: 12-Apr-2024 Onsite start date :04/29/2024 End date :06/30/2024 submission deadline :4/17/2024 client info :DBHDS Description : SHORT TERM assignment. Pls make sure your candidate is aware bf submitting and that they can commit to the entire du.... (This job is for - Analytical Skills Jobs in VA Richmond Administrator - (in Richmond, VA)) IT Security Analyst 1 - 128894 Create date: 03-Apr-2024 Start date : 05/06/2024 End date : 1 Years from projected start date Submission deadline : 4/10 at 10AM EST. Client info : MDOT Note : * Interviews: First round MS Teams second will be in person interviews. This must be indicated on the coversheet (Y/N) * Duration: 1 year wit.... (This job is for - job Jobs in MI Lansing Analyst - (in Lansing, MI)) NCDIT - Network/Telecom Specialist- Tier I (729881) Create date: 21-Mar-2024 Onsite start date :02/12/2024 End date :06/30/2024 submission deadline :03/22/2024 client info :NCDIT Description : The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Netwo.... (This job is for - VMWare Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDIT - Network/Telecom Specialist- Tier I (728640) Create date: 02-Feb-2024 Onsite start date :02/12/2024 End date :06/30/2024 submission deadline : 02/01/2024 client info : NCDIT Description : The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Netwo.... (This job is for - FirewallAntivirus Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Desktop Support IV -125912 Create date: 04-Jan-2024 start date : 02/05/2024 End date : 06/30/2024 submission deadline :1/10/24 at 4:00PM CST. client info : DOC Note: * Interview Process: Teams Video * Contract Duration: 6/30/24 with possibility of extension * Onsite or Remote: Candidate must be a CURRENT WI resident. No.... (This job is for - WorkstationsPeripherals Jobs in WI Madison Consultant - (in Madison, WI))    Operating Systems job openings in FL Jobs List Doc158947 Job 2210 Customer Support Analyst B Inter -SP Create date: 11-May-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=gmhl8z.fd&awcharset=UTF-8 Note: Exhibit G: Resume Self-Certification Form must be submitted. Note: OIT is accepting ONE (1) candidate submission per vendor for this NEW position. job Jobs in FL Tampa Analyst - (in Tampa, FL)) Doc160049 Job 7440 Systems Administrator Adv -SP Create date: 01-Apr-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=gq2c98.fd&awcharset=UTF-8 Note: Contract Exhibit G - Resume Acknowledgement Form must be submitted Submission Deadline: 4/12/2021 3:00 PM EST Start Date: 7/1/2021 End Date: job Jobs in FL Tallahassee Administrator - (in Tallahassee, FL)) (Analyst: Operating Systems, Office Suite, outlook, Technical Support Troubleshooting Planni in Chipley, FL)

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