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IOS Ongoing Support Developer
(Jobs in Madison, WI)
 
Requirement id 147188
Job title Developer
Job location in Madison, WI
Skills required IOS, MDM Implementation, Telecommunication Applications, Ongoing Support
Open Date 06-May-2024
Close Date
Job type Contract
Duration 1 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Developer: IOS, MDM Implementation, Telecommunication Applications, Ongoing Support

Bid Limit Per Vendor : 1

Start date : 06/03/2024

End Date : 06/30/2024

Submission deadline : 5/8/2024 at 4:00PM CST.

Client Info : DHS

* Interview Process: Online interviews with camera on, one to two rounds

* Duration of Contract: Through June 30, 2024 with the possibility of extending

* Onsite or Remote: Candidates must be current Wisconsin resident or willing to relocate. Hybrid position 3 days on site required
Full job description attached

Description :
------------------------------------------------------
Under the general direction of the Communications and Mobile Devices Support Section Chief, this position is the departments Mobile Devices technicianwhoprovides support and technical expertise to all DHS locations.

This position is responsible for understanding all technical mobile device administration for the department. This position performs the installation, maintenance, and support of all components within the sections purview. This position coordinates the ongoing service delivery efforts of the section, communicating, coordinating, and cooperating with other sections and teams within the division, department, and other agencies.

This position will perform daily management of supporting the mobile device team efforts managed by DHS. Duties include maintaining a database of employees and associated phone numbers and creating and delivering communication plans for service upgrades and scheduled changes. Hands-on support will be necessary for troubleshooting problems and service changes for all related telecom services in DHS buildings. This position will be managing the mobile device services and inventory utilizing Air Watch and Cherwell databases. This position will support the ongoing mobile device service delivery efforts of the section by communicating, coordinating, and cooperating with other sections and teams within the department. The incumbent in the position must be focused on customer service and work with a positive attitude.



75% B. Provide iOS device support and customer services to DHS.
B.1 Manage and supportasset and device management of all DHS issued iPhones and iPadsusing AirWatch and Cherwell.
B.2 Assist with the daily support of all DHS issued iOS devices using AirWatch and Cherwell to manage and track all devices.
B.3 Resolve customers technical problems, respond to questions and provide general assistance with mobile device use.
B.4 Escalate problems to next-level technical assistance as required and monitor resolution progress.
B.5 Record problem resolution and actions in Cherwell. Close problems when problem resolution is achieved.


25% C.General Duties
C.1 Perform other related tasks not specifically listed in support of CMDS initiatives.
C.2 Attend classes, seminars, conferences, and training sessions to enhance and maintain professional skills, and to be knowledgeable in current technology and business requirements.
C.3 Participate in department and bureau activities as requested.
C.4 Perform other related tasks not specifically enumerated.
C.5 Demonstrate good technical writing and verbal communication skills.
C.6 Mentor staff on the best practices for communications and mobile device support.
C.7 Facilitate meetings pertinent to the unit activities.
C.8 Perform other related tasks not specifically enumerated.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 147188 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
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(Developer: IOS, MDM Implementation, Telecommunication Applications, Ongoing Support in Madison, WI)
     
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