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Project Manager ServiceNow SAM ITSM SDLC Manager
(Jobs in Providence, RI)
 
Requirement id 91654
Job title Manager
Job location in Providence, RI
Skills required Project Manager, ServiceNow, ITIL Framework, SAM ITSM SDLC
Open Date 26-Apr-2019
Close Date
Job type Not specified
Duration 8 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Manager: Project Manager, ServiceNow, ITIL Framework, SAM ITSM SDLC

Note: Email or Paper Submission

Submission Deadline: 5/10/2019 3:00 PM
Start Date: 6/1/2019
End Date: 1/30/2020

Client: Rhode Island Department of Administration/Division of Purchases

Description:

PURPOSE:
The purpose of this solicitation is to hire a Service Now Implementation Project Manager with a background to assist with the ITSM & SAM module Deployment.

The role and responsibilities of the Service Now Project Manager include, but are not limited to:

• Initiation - The Project Manager is responsible for engaging with the vendor to identify project initiation requirements and communicate them to stakeholders.
• Project Plans - Must work with project resources to create and maintain project plans for Service Now implementation
• Client relationship management - Act as the direct link between the implementation vendor and State of RI during the delivery of the project. Project Manager is expected to communicate in a timely fashion, using the appropriate medium in a professional manner.
• Scope control- The Project Manager is expected to be well versed in the scope of each module, use sound judgment to allow for slight deviations, and follow the Change Order process when necessary.
• Resource management - Responsible for resource scheduling, burned hours management & reporting, and performance management of all resources assigned to the project. This includes working with stakeholders to ensure proper scheduling of resources, as well as ensuring that deliverables meet established quality standards and that resources stay within allocated blocks of hours.
• Financial management - Partner with Purchasing to ensure invoices are sent out correctly and on time, adhering to financial requirements of the State of RI
• Reporting - Weekly project status reporting to various internal and external stakeholders, on the topics of Schedule, Scope, Budget, Risks, Issues, and Action Items Vendor management
• Demonstrated experience leading the implementation of mid to large-scale, technically complex software development projects.
• Demonstrated Lead project management experience working on a government project (federal, state, or local level).
• Experience managing data integrations and data conversion.
• Proven track record of successful completion of project management work – ensuring adherence to project scope, schedule and budget.




Experience
• Five years of Project Management experience,
• One year of ServiceNow experience as a Project Manager or one year of experience managing ServiceNow deployments.
• Familiarity with the ITIL Framework business acumen, and ability to communicate in a timely and professional manner with employees at all levels of organizations.
• Possess the self-efficacy and confidence needed to fuel a personal tenacity in relentlessly following up with action items at all levels in the organization.
• Experience with ServiceNow SAM and ITSM Pro implementations.
• Ability to adhere to and report upon project budgets.
• Excellent communication skills: verbal, written and presentation.
• Punctuality, reliability, and a strong work ethic, with the ability to self-manage a must.
• Background in software development lifecycle and managing Agile development engagements a plus.
• Experience with collecting, analyzing and reporting accurate information and data within tight deadlines a plus.

SCOPE:
• Project Management responsibilities for entire project on behalf of the Division of Information Technology
• Coordination of deployments and upgrades by communicating with Agency Information Managers, Technical Support Managers and Staff and Agency Leadership
• Delivery of ITSM & Sam modules within the supported Executive Branch Agencies
• Develop traini
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 91654 while calling.
 
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(Manager: Project Manager, ServiceNow, ITIL Framework, SAM ITSM SDLC in Providence, RI)
     
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