- - Administrator (Jobs in St Paul, MN)   Requirement id 7491 Job title Administrator Job location in St Paul, MN Skills required Cisco VoIP, -, -, Open Date 01-Dec-2011 Close Date Job type Contract Duration 36 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Administrator: Cisco VoIP, -, -, [Note : Proposals due Date : 12/15/2011] [Note : Start date: 01/17/2012 End Date : June 30, 2014] [Note : Fax and email responses will not be considered] Responsibilities: Provide daily system monitoring, customer service and support. MSRS will attempt to successfully resolve critical, serious and standard customer issues. MSRS will be responsible for planning and scheduling major infrastructure changes related to the equipment including any system upgrades, whether minor updates or major version releases. Create and maintain system documentation. Provide on-site staffing if vendor is required to work on-site. The vendor will provide the following: Act as a liaison between MSRS and Cisco TAC when requested. Provide remote and/or on-site remediation of CRITICAL customer issues, generally impacting over 50% of users, will be responded to in less than 2 hours; Resolved in less than 6 hours. Provide remote and/or on-site remediation of SERIOUS customer issues, generally impacting less than 50% of users, will be responded to in less than 4 business hours; Resolved in less than 24 hours. Provide remote and/or on-site support remediation to STANDARD customer issues, generally defined as a single user impacted, will be responded to in less than 8 business hours; Resolved in less than 3 business days. Assist in planning and implementing version upgrades upon request. These services may be provided remotely or on-site. Assist with patch management of phone systems servers upon request. These services may be provided remotely or on-site. Service Center support staffing must be available 24X7. Provide technical support as needed. Knowledge transfer to MSRS staff. Required Skills: A minimum of three (3) years Unified Contact Center and one (1) year Express & Call Recording experience in Cisco VoIP systems. Personnel working under this contract will be required to pass a background check before gaining access to MSRS data center or having access to MSRS systems without direct supervision by MSRS staff.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 7491 while calling.   Other jobs in MN: Coon Rapids (2), Duluth (6), Eagan (1), Edina (3), Little Falls (1), Maplewood (4), Mineapolis (1), Minneapolis (69), Minnesota (1), North Saint Paul (1), Plymouth (1), Roseville (2), Saint Cloud (3), Saint Paul (41), St Cloud (1), St Paul (5), Unknown (1),    Cisco VoIP job openings in other states Jobs List Sr. Telecom Administration (Central TX) - NTTJP00014399 Create date: 07-Feb-2019 Start Date :02/11/2019 End Date :07/15/2021 Submission Deadline :02/07/2019 Client Info :CS: HCLS Delivery (ICS) Description : We know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in ou.... (This job is for - Troubleshooting Jobs in TX Temple Administrator - (in Temple, TX)) Sr. Telecom Administration (North Texas) - NTTJP00014400 Create date: 07-Feb-2019 Start Date :02/11/2019 End Date :07/15/2021 Submission Deadline :2/7/2019 Client Info :ICS: HCLS Delivery (ICS) Description : We know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys gr.... (This job is for - Nortel Jobs in TX Dallas Administrator - (in Dallas, TX)) Sr. Telecom Administration (North Texas) - NTTJP00014213 Create date: 05-Feb-2019 Start Date :2/11/2019 End Date :07/15/2021 Submission Deadline :2/11/2019 Client Info : ICS: HCLS Delivery (ICS) Description: We know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys gro.... (This job is for - Nortel Jobs in TX Dallas Administrator - (in Dallas, TX)) Network Security Engineer - 53314 Create date: 30-Apr-2018 Start Date :05/15/2018 End Date :06/14/2019 Submission Deadline :05/2/2018 Client Info : GaDOT Description : Network Support and installation service will be responsible for the technical design, installation and support involving various Cisco VoIP hardware and software tech.... (This job is for - DeploymentUCS Jobs in GA Atlanta Engineer - (in Atlanta, GA)) Communication Consultant Create date: 17-Apr-2015 General Purpose Consultant is required to perform the work described below by November 30, 2015. Must be able to be on-site in Portland on April 27, 2015. The work effort will include on-site and remote planning, lab testing on Company equipment, outage coordination, software and hardware upgrades and any additional deployment work .... (This job is for - job Jobs in OR Portland Consultant - (in Portland, OR))     (Administrator: Cisco VoIP, -, -, in St Paul, MN)

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