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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
- - Consultant
(Jobs in Columbia, SC)
 
Requirement id 119642
Job title Consultant
Job location in Columbia, SC
Skills required Customer Service, -, -,
Open Date 06-Oct-2021
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Consultant: Customer Service, -, -,

Start Date :10/20/2021

Submission Deadline :10/13/2021

Client Info : Department of Administration

Description :

Responds to and diagnoses problems through discussions with users and business partners using problem recognition, research, isolation and resolution steps for the Office of the State Treasurer (STO).
• Assists IT personnel, end users and business partners to ensure that programs, systems and equipment meet users needs and are understood by users.
• Builds and maintains strong working relationships with key IT product and services providers to ensure performance and service level requirements are met.
• Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands.
• Provides technical support for STO business applications by analyzing, identifying, diagnosing and resolving issues.
• Participates in projects and initiatives to advance the STOs operational effectiveness in cost savings, performance and customer satisfaction.
• Maintains, recommends and documents IT procedures, processes and controls.

DAILY DUTIES / RESPONSIBILITIES:
ALL WITHIN PROJECT SCHEDULES AND OTHER DEFINED DEADLINES:
• Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily
• Provide technical support to ongoing projects assisting with IT needs
• Use critical thinking to help develop IT solutions or troubleshoot problems
• Offer great deskside and remote support to the STO workforce
• Assist with documentation and reporting as necessary

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• GREAT CUSTOMER SERVICE
• TECHNICAL TROUBLESHOOTING
• HANDS-ON DESKTOP SUPPORT
• EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
• EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS

REQUIRED EDUCATION: BACHELORS or years of work experience (3)
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 119642 while calling.
 
Other jobs in SC: Beaufort (1), Blythewod (2), Blythewood (3), Charleston (17), Columbia (37), Greenville (4), Hartsville (2), North Charleston (2), Overland Park (1), San Francisco (1), SENECA (4), South Carolina (1), Spartanburg (3), Unknown (2),
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SCOPE OF THE PROJECT:
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* Interview Process: Microsoft Teams.

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* Remote

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Jobs List

NOC TECHNICIAN - 7562-1
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Description :


SCOPE OF THE PROJECT:
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(Consultant: Customer Service, -, -, in Columbia, SC)
     
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