Dashboards Troubleshoot Telecommunications Tier II Support Specialist (Jobs in Ral   Requirement id 159474 Job title Specialist Job location in Raleigh, NC Skills required Dashboards, Troubleshoot, Telecommunications, Tier II Support Open Date 03-Nov-2026 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Dashboards, Troubleshoot, Telecommunications, Tier II Support Start date : 11/16/2026 End Date : 03/31/2027 Submission deadline : 11/09/2026 Client Info : NCDIT Note: *Onsite *In Person Only Description: The North Carolina 911 Boards Network Monitoring and Assistance Center (NMAC) is a 24-hour, 7-day-a-week statewide operations center responsible for monitoring and coordinating technical support for North Carolinas Next Generation 911 (NG911) system. The NMAC serves as a central point of contact for Public Safety Answering Points (PSAPs), telecommunications providers, and technology vendors throughout North Carolina. Our mission is to help maintain the availability, reliability, and operational readiness of critical 911 services. We are seeking a dependable, detail-oriented, and technically capable Tier I Network Technician to join our overnight operations team. This position serves as a frontline technical support resource, receiving and documenting service issues, monitoring system notifications, coordinating incident response, and ensuring timely communication with affected 911 centers and technical support partners. Although the position carries a Network Technician title, the primary responsibilities involve technical monitoring, incident management, customer support, and coordination rather than direct network configuration or administration. This is an excellent opportunity for individuals interested in information technology, network operations, telecommunications, or public safety technology. Essential Duties and Responsibilities 1. Network and System Monitoring Monitor statewide NG911 network and system dashboards for alarms, alerts, outages, and potential service disruptions. Identify and document abnormal conditions involving network connectivity, 911 call handling equipment, and associated services. Review monitoring notifications and follow established procedures for incident identification, reporting, and escalation. Maintain awareness of ongoing technical incidents and service conditions affecting North Carolinas 911 centers. Assist with tracking service restoration and confirming that reported issues have been appropriately addressed. 2. Technical Support and Incident Management Serve as a primary point of contact for incoming calls and technical support requests from 911 communications centers across North Carolina. Gather detailed information from PSAP personnel regarding reported technical problems, equipment malfunctions, call processing issues, and service interruptions. Create, update, and maintain accurate incident records using the NMACs Salesforce case management platform. Document troubleshooting activities, vendor responses, incident timelines, and resolution information. Assign incident priorities based on established severity classifications and operational impact. Escalate critical or unresolved incidents to Tier II personnel, technical vendors, or appropriate management. Follow established Standard Operating Guidelines (SOGs) to ensure consistent handling of reported incidents. 3. Vendor and Technical Coordination Coordinate with contracted NG911 service providers and technology vendors, including AT&T, Motorola Solutions, Intrado, RapidSOS, and other support partners. Facilitate communication between PSAP personnel and technical support teams during troubleshooting and service restoration. Monitor vendor ticket activity and follow up on outstanding issues to ensure progress toward resolution. Participate in technical conference calls and incident coordination bridges a   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 159474 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Dashboards job openings in Raleigh, NC Jobs List NCDIT - Network/Telecom Specialist- Junior (815141) Create date: 30-Oct-2026 Start date : 11/16/2026 End Date : 03/31/2027 Submission deadline : 11/05/2026 Client Info : NCDIT Note: * Onsite * In Person Only Description: **THIS IS A TEMP TO PERM POSITION. After the initial contract engagement, the manager would like to hire the cont.... 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