- Specialist (Jobs in Atlanta, GA)   Requirement id 148506 Job title Specialist Job location in Atlanta, GA Skills required Service Now Expertise, Techinical Support, -, Open Date 19-Jul-2024 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Specialist: Service Now Expertise, Techinical Support, -, No of Submissions :2 Start date :8/19/2024 End Date :08/01/2025 Submission deadline :07/24/2024 Client Info :DECAL-IT Note: * Onsite * Agency Interview Type:In Person Only Description : Key Responsibilities: - Triage and Manage Incidents: Efficiently triage and prioritize incidents and service requests using ServiceNow. - User Interaction: Provide daily assistance to walk-in users and remote users, helping them assess and resolve their IT issues. - Answering Phones: Respond promptly to phone inquiries, providing immediate support and resolving user issues or directing calls as necessary. - Customer Service: Exhibit strong interpersonal skills and maintain a high level of customer service, ensuring a positive user experience. - Problem-Solving: Quickly identify, troubleshoot, and resolve technical issues, escalating complex problems when necessary. - Documentation: Accurately document all incidents, requests, and resolutions in ServiceNow. - Collaboration: Work closely with other IT team members to ensure seamless support and knowledge sharing. - Office Presence: Be available and present at the office from 8:00 AM to 5:00 PM to assist users in person. Work Schedule: Monday - Friday Onsite Qualifications: - Proven experience in a Service Desk or IT support role. - Required 2 years of technical support experience. - Proficiency in using ServiceNow for incident and request management. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and technical troubleshooting skills. - Ability to work effectively in a high-demand environment with challenging users. - Commitment to maintaining a high level of customer satisfaction. Preferred Qualifications: - Previous experience in a similar Service Desk or support and problem resolution role. - Technical Certifications preferred: Candidate should have one of the following certifications A+, Network+, or Security +, or a minimum 2 years of technical support skills on in a Service Desk role. Familiarity with remote support tools and techniques ------------------------------------------------------   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 148506 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Service Now Expertise job openings in other states Jobs List ServiceNow Developer (797906) Create date: 30-Mar-2026 Start date : 04/06/2026 End Date : 04/05/2027 Submission deadline : 04/06/2026 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Remote Description : We are seeking a ServiceNow Developer / Builder to support the design, configura.... (This job is for - ITSM Jobs in NC Raleigh Developer - (in Raleigh, NC)) EHR Helpdesk Analyst 2nd Shift (795882) Create date: 18-Feb-2026 Start date : 03/02/2026 End Date : 03/01/2027 Submission deadline : 02/24/2026 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Remote Description : The EHR Helpdesk Analyst provides advanced technical support for the Epic electro.... (This job is for - EHR Jobs in NC Raleigh Analyst - (in Raleigh, NC)) EHR Helpdesk Analyst 1st Shift (791862) Create date: 22-Jan-2026 Start date : 02/02/2026 End Date : 01/01/2027 Submission deadline : 01/28/2026 Client Info : NCDHHS-AM Note: * Agency Interview Type : Webcam Interview Only * Remote Description : The EHR Helpdesk Analyst provides advanced technical support for the Epic electro.... (This job is for - job Jobs in NC Raleigh Analyst - (in Raleigh, NC)) NC MC - Evergreen Deployment Technician (775820) Create date: 29-Aug-2025 Start Date :9/22/2025 End Date :03/27/2026 Submission Deadline :09/03/2025 Client Info : Mecklenburg County - Information Technology Services Note: * This is a vacant position Description : Evergreen Deployment Technician: This position is responsible for com.... (This job is for - SCCM Jobs in NC Charlotte Consultant - (in Charlotte, NC)) NCDIT - Technical Specialist - Senior - High (774804) Create date: 13-Aug-2025 Start date : 08/18/2025 End Date : 06/30/2026 Submission deadline : 08/14/2025 Client Info : NCDIT Note: * Agency Interview Type : Either Webcam Interview or In Person * Hybrid Description : ServiceNow Administrator/Developer position is housed in the NCDIT. Th.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC))     (Specialist: Service Now Expertise, Techinical Support, -, in Atlanta, GA)

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