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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
- TechLead
(Jobs in Atlanta, GA)
 
Requirement id 137995
Job title Tech Lead
Job location in Atlanta, GA
Skills required Bachelors Degree, Help-Desk Support, -,
Open Date 12-Dec-2022
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Tech Lead: Bachelors Degree, Help-Desk Support, -,

Start date :12/19/2022

End Date :06/19/2023

Submission deadline : 12/19/2022

* Position Location: Hybrid

Client Info : ATL - AIM General

Description :
---------------------------------------------
Job Summary:

The Service Help Desk Support Tech possesses extensive knowledge of installing, configuring, and troubleshooting hardware, software, and server operating systems. This position requires the individual to work both independently and collaboratively with other members of the IT field personnel and City users.

The successful candidate is expected to follow through on issues and incidents to resolutions with accurate recording of information, data and remediation details and they are a fundamental part of this jobs responsibilities.

Essential Duties and Responsibilities:

· Respond to incoming help desk calls and emails from users and provide real-time senior-level support.

· Troubleshoot Windows 10 operating systems

· Troubleshoot server 2016 with various roles.

· Assist in network support and administration functions.

· Install, configure and maintain network printers.

· Assist in the configuration of ShoreTel system.

· Assist in performing the daily backups on all network / system equipment and performing restores as required.

· Perform software image updates and installation of desktop and laptop systems utilizing Windows deployment tools, and imaging software;

· User account administration including setup, rights, email distribution and security groups

· Remote troubleshooting with remote management software.

Qualifications and Requirements:

· Bachelors degree Required

· A+, N+ Certifications

· 2-4 years of experience working as a system admin or similar position

· 3-5 years of experience working as a service desk tech or like position

· Experience with troubleshooting Windows 2016 Servers

· Configuration, management, and troubleshooting skills for routers, switches, and firewalls

Knowledge and Skills and abilities:

· Knowledge of Security rules

· Uncompromising integrity and transparency in dealing with employees, executive leadership, external auditors, customers, prospects, and investors.

· Ability to effectively organize, prioritize tasks, meet deadlines and multitask in a fast-paced environment.

· Ability to maintain confidentiality of sensitive and protected patient information.

· Must be organized and detailed oriented

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

· Must be able to speak, read, and write English

· Must have excellent communication and interpersonal skills and must be customer service oriented

· Experience troubleshooting Windows, Microsoft Office, Dell Server, Active directory, SQL Server, Cisco, VOIP phone systems & Ubiquiti
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 137995 while calling.
 
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(Tech Lead: Bachelors Degree, Help-Desk Support, -, in Atlanta, GA)
   
 
     
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