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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
- Analyst
(Jobs in OWINGS MILLS, MD)
Requirement id
9923
Job title
Analyst
Job location
in Owings Mills, MD
Skills required
Business Process Analysis, ITIL Framework, -,
Open Date
17-May-2012
Close Date
Job type
Contract
Duration
6 Months
Compensation
DOE
Status requirement
---
Job interview type
---
Apply
Email Recruiter:
coolsoft
Job Description
Analyst: Business Process Analysis, ITIL Framework, -,
[Note : Start Date : 05-14-2012
End Date : 11-14-2012]
Description :
Business Process Analyst - Strategic Sourcing Partnership Group
Position Overview
This position will be responsible for working with our strategic vendor partners and internal stakeholders to ensure that our engagements with our vendors are in alignment with industry best practices.
This role requires an analytical resource, which is effective at collecting and analyzing large amounts of metric and financial information and can work semi-autonomously to execute on the strategic direction of the team. The candidate will help enable continuous improvement across the organization by measuring the effectiveness of our engagements with our strategic partners.
Responsibilities to Include:
Communicate vendor governance standards, procedures, and tools for use in selecting, directing and managing relationships with third parties
Working with the IT and Business Unit leadership teams to identify, recommend sourcing models based on business needs
Execute on the strategic sourcing strategy to support day to day processing and all related administrative support activity in accordance with the teams policies and procedures
Partner with Client IT teams to perform spend analysis and identify savings opportunities
Track quantifiable measures of success for the team
Consult with IT teams on the construction and ongoing maintenance of their vendor engagements
Implement tools and processes to automate vendor reporting
Develop, improve, and report on measures of vendor performance
Work closely with compliance, procurement, and legal to ensure vendor programs comply with policies and vendor agreements conform to Clients best practices
Vendor Management Skills Needed:
Skilled in the reporting of performance against service level agreements, metrics, and associated scorecards to evaluate results
Familiarity with the ITIL framework (service delivery framework) and help the team to understand how to operate under the ITIL format
Management Skills Needed:
Skilled in working with offshore teams and remote/virtual resources
Strong meeting facilitation and leadership skills
High confidence level and ability to remain calm and focused to enable teams to come to agreement on next steps
Strong communication skills to include presenting business and technical ideas, and recommendations clearly in verbal, written and presentation formats.
Ability to work with diverse teams with strong personalities or management styles
High aptitude for learning and understanding by reading the situation to identify next steps
Critical thinking skills to resolve problems and present solutions
Ability to prepare and conduct training to mentor teams on process, procedures and best practices
Strong skills with MS Excel and MS Word
Basic Working knowledge of HP Quality Center
Desired Experience:
Candidate will have 3+ years of experience working in a Project Management office, including 2+ years focused on IT vendor management
Candidate will have 2+ years of experience measuring IT delivery performance
Candidate will have 1+ years of experience in ITIL / managed service delivery
Candidate will have 1+ years of experience in highly regulated industries (Healthcare, Financial Services, other)
Call
502-379-4456 Ext 100
for more details. Please provide Requirement id: 9923 while calling.
Other jobs in MD:
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(1),
Baltimore
(34),
Baltimore Maryland
(1),
Beltsville
(3),
Downtown Baltimore
(1),
Elkridge
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Frederick
(2),
Hanover
(1),
North Baltimore
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Rockville
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Sparks
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Timonium
(4),
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