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Executive Order 11246, Section 503 & VEVRAA EOE, including disability/vets
- Specialist
(Jobs in Hazelwood, MO)
 
Requirement id 17524
Job title Specialist
Job location in HAZELWOOD, MO
Skills required Technical Services, Customer Service, -,
Open Date 26-Feb-2014
Close Date
Job type Contract to Hire
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type Phone Screening
Apply
   Email Recruiter: coolsoft
Job Description Specialist: Technical Services, Customer Service, -,

** Only W2 Employee - No Subcontracting

** Can submit only Green Card and Citizens

** Can submit at higher rate

*** Over Time is paid at 1.420 times
OT - Extra Hours on Weekdays and Saturdays

*** Double Time is paid at 2.0 times
DT - Hours worked on Sundays

Description
Minimum Education High school diploma or general education degree. Preferred Up to two years of specialized trade, technical school, or college. Area of specialization: Information Technology, Computer Science
Minimum Experience Minimum of 3-5 years experience or equivalent education/experience. Associate will need skillset and high degree of competency in database structure and data manipulation.

Job Summary Under general supervision, assist in providing customer support with designated product line(s).
Technical Skills/Knowledge
Description • Interface with technical and in-house customer service personnel to determine nature of non-routine and moderately-complex problems and implement remedial procedures for customer.
• Conduct analysis of product solutions and use diagramming tools to document the solutions.
• May recommend changes to support model to better share support responsibilities across the team and with solution owners.
• May provide guidance and training to less experienced personnel.
• Analyze and evaluate applications and provide technical direction and recommendations to improve utilization.
• Problems are varied, but similar.
• Working Environment is deadline oriented
Communication Requirements
• Contact may be ongoing and may be required to maintain a continuing working relationship
• Conveys or exchanges factual information in routine ways
• Interprets or explains data or information to deliver messages
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 17524 while calling.
 
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(Specialist: Technical Services, Customer Service, -, in HAZELWOOD, MO)
     
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